Job Description

Are you an experienced, enthusiastic and self-motivated individual looking for your next opportunity? Do you have a passion for books, an eye for detail and a drive to help people? Are you a positive team player, and able to build relationships with people?

Your team:

The Facilities team is a small and friendly group of five people who are passionate about creating an enjoyable work environment for both staff and visitors.


Pan Macmillan prides itself not just on winning industry awards and publishing the best-selling books in the market, but also on the well-being and satisfaction of our people. Through record-breaking growth over the last decade, Pan Macmillan has remained small enough to enable a collegiate and friendly feel, whilst large enough to compete at a very high level with the other big publishers in the field.

Your role:

We have an exciting opportunity for a Receptionist to join our Front of House / Facilities team at Pan Macmillan at our office in Farringdon, London. You will be working on a broad range of reception and administration tasks, managing the switchboard and the helpdesk. You will be the first point of contact and an information point for our guests and colleagues. Reporting to the Head of Facilities, you will work closely with the other Receptionist and with teams both internally and externally.


Your working pattern will alternate weekly between 8:30am-5pm and 9:30am-6pm.

Your key responsibilities:

Welcoming guests and building relationships with returning authors, agents and visitors Answering all calls in a warm and friendly manner Developing a good knowledge of the reception environment General upkeep of the reception area Providing administrative support to the Head of Facilities Logging and following up on facilities issues, maintaining the helpdesk and liaising with contractors and suppliers Acting as an information point for both staff and visitors.

Essential experience, abilities and knowledge you'll need to succeed:

Highly organized and comfortable in a fast-paced environment Flexible during busy times as well as being self-motivated during quieter times Exceptional attention to detail Experience working in a customer-facing position Collaborative, with excellent oral and written communication skills Enjoy being helpful to others Ability to have a positive impact on the people you interact with, leaving them with a memorable experience Knowledge of health and safety practices in an office environment Experience working with systems and tools such as MS Office, Google Workspace and Biblio Desire to be part of a team that works hard, supports each other and has fun along the way Demonstrable passion for books and working in the publishing industry.

Desirable skills we'd love you to have:

Switchboard experience in a front-of-house environment.

What you'll get in return:

In return we can offer you a range of great projects, a supportive and collaborative working environment and a competitive salary and benefits package.

Salary: 27,500

Closing date: 26 May 2025

Some of the benefits we offer:

28 days' annual leave increasing with years of service + bank holidays Generous pension scheme Discounted private medical insurance Group income protection scheme Enhanced family pay and leave 2 Volunteer Days per year 75% off all Pan Macmillan books and regular staff book sales (highly reduced rates) Season ticket loan/advance Cycle to work scheme Discounts on shopping and gym memberships; Christmas club savings Daily free breakfast and monthly company lunch

This is a full time, permanent role, and will be based in our offices in Farringdon, London.


All applicants must be able to demonstrate the right to live and work in the UK in order to be considered for this role.


At Pan Macmillan, we are highly committed to promoting diversity, equity and inclusion (DEI) at every level of our organisation. We welcome applications from all individuals, including any age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Our efforts to promote DEI are ongoing, and we continually strive to learn and improve our policies and practices. You can read our full Diversity & Inclusion Pledge here:https://www.panmacmillan.com/about/diversity-and-inclusion


We want to ensure that all candidates are supported throughout the recruitment process, if you have any reasonable adjustments or accessibility requirements please contact Kayelle Danyluk (Head of Talent Acquisition) at kayelle.danyluk@macmillan.com


Please note that all personal information which we process in connection with your application will be treated in accordance with our Recruitment Privacy Notice available here: https://panmacmillan.com/recruitment-privacy-notice. Please read our Recruitment Privacy Notice before submitting your application