Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.
A WORLD OF REWARDS

• Hourly Rate: 13.76
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (

) * Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member's areas

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Mandarin- speaking is preferred
• Previous experience as a receptionist or customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
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