Job Description

Job Ref:

STR2014

Branch:

Strand Palace Hotel

Location:

Strand, London (Central)

Salary/Benefits:

27,265 per annum plus incentives

Contract type:

Permanent

Hours:

Full Time

Hours per week:

39

Posted date:

04/07/2025

Closing date:

17/08/2025

Develop your career at Strand Palace - Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for a Receptionist to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable. Help us bring our mission of 'Serving London Love' to life!

Benefits for our Front Office Agent

Working at Strand Palace has its perks. As part of our team, you'll have access to a range of benefits, including:


Access to your earned wages whenever you need them via Wagestream - no need to wait for payday! Free breakfast, lunch, and dinner on every shift 'Introduce a Friend' bonus scheme earning you up to 500. Free laundry and dry cleaning to save you money. day paid time off on your birthday Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!) Paid volunteering day 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support) North Bank discount card Free Yoga Classes BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses) 50% off food and drink in the hotel bar and restaurant for you and your friends/family Discounted room rates for you and your friends/family at Strand Palace Additional access to discounted room rates at hotels worldwide, including L+R Hotels

Key Responsibilities

Manage the arrivals and departure process professionally and in accordance with the Hotel's policy, ensuring billing and payment transactions are correct. Be fully aware and knowledgeable of all room categories, room rates, packages, promotions at the Hotel Deal with all enquiries in a professional and courteous manner, in person and over telephone Promote a helpful and professional image to guests and give full co-operation to any guest requests in a caring and helpful manner Be aware of all Hotel VIPs, corporate and regular guests and ensure their requirements are met Demonstrate a knowledge of all local attractions, and landmarks in the hotel vicinity in order to upsell and maximise Hotel revenue

What We're Looking For

A person who naturally goes above and beyond to create unforgettable guest experiences. Passion to deliver excellent service Confidence talking to guest in a professional manner Previous experience preferable

What We're About

Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.



Want to start your journey with Strand Palace today?



Apply now to join the team.