Job Description

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community.



Job Role

To greet all visitors and employees of the client in a professional, friendly, and efficient way. To organise the reception area and all public areas, maintaining the best image of the client. Cover the client's switchboard by answering and diverting calls in a professional manner, taking messages where necessary, and managing reporting of the switchboard system. To keep all relevant paperwork up to date and accurate. Manage all the meeting room bookings efficiently and ensure the best utilisation of all spaces. Confirm meeting room bookings and hospitality catering, ensuring all room bookings are correct and up to date.



Operational Skills

To greet any visitor approaching the reception desk politely, friendly and professionally by standing up to greet them, look after their needs, and project a positive image of the client. To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service. Issue passes in a quick and efficient manner and ensure all security aspects of visitor control to The Post Building are adhered to. Manage the visitor and room booking system, ensuring all information is correct and up to date, and any missing information is followed up on. Look after essential Reception and Meeting Room stock, ensuring there are no shortages which might affect the service. Cover the client's UK Switchboard, ensuring the highest level of support and best-in-class service is given to all people phoning the client and all internal employees using the switchboard. Answer the telephone promptly within 3 rings and politely, passing on the required information in a correct and timely manner. Complete all necessary reports, orders and other administrative tasks relating to Switchboard and Reception to the highest required standard. Undertake overtime when requested, providing reasonable notice has been given. Ensure cleanliness and maintenance of all Front of House areas, logging jobs and following up on outstanding jobs. Ensure the security of all Front of House areas by being aware of the environment at all times, reporting any suspicious behaviour, and managing the safety of the building and occupants to the highest level. Be aware of all Health and Safety issues or concerns in the Front of House area and report any issues to the Facilities Helpdesk. Communicate to the Front of House Manager any new, ongoing, or potential issues and complaints so that they are addressed accordingly. Follow this up promptly with detailed information. Support the training of new team members and complete training checklists accordingly. Carry out any reasonable task asked of you by any member of the management team.

Interpersonal Skills

Communicate effectively with visitors, the client's employees, peers, and the management team, displaying accuracy and attention to detail both in verbal and written communication. Maintain a strong awareness of business activity and communicate all updates with your team members. Build strong relationships with the team, building occupants, and management.

Personal Profile

Professional and well-presented with integrity and a positive, can-do attitude. A multitasker with a sense of urgency. Able to work quickly while maintaining attention to detail. Approachable and helpful with excellent communication skills. Passionate about delivering exceptional service and taking responsibility for your contribution to the team. Experience of working to tight deadlines in a fast-paced environment. A flexible approach. Able to prioritise a busy workload.

Professional Requirements

2-3 years of experience in a similar high-profile corporate environment, 5-star hotel hospitality, luxury retail, or luxury travel. Higher education diploma and advanced academic qualification required.

Note:

Because of the changing nature of our business, your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.

Working Pattern:

Monday-Friday, 40 hours p/w



Our way of saying thank you...

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.



Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...



At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.

Interested? Click the 'Apply now'