Job Description

Location:

London Bridge

About London Sperm Bank

London Sperm Bank is the UK's largest and most established donor sperm service, known for scientific excellence, innovation, and compassionate care. We provide services to patients across the UK and internationally, supporting individuals and couples on their journey to parenthood. Our team works in a busy, fast-paced clinic where collaboration, professionalism, and empathy are key.

Job Purpose

The Receptionist plays a crucial role in providing a professional and welcoming front-of-house service. You will be the first point of contact for visitors, donors, and patients, helping to create a calm and efficient experience for everyone who enters the clinic. In addition, the role provides essential administrative support to ensure the smooth running of daily operations.

Key Responsibilities

Operate the intercom and access system to greet and admit donors and visitors ? Answer and direct incoming calls and respond to general email enquiries Provide patients and donors with appropriate forms and information Maintain a tidy and professional front desk and waiting area Support the wider team with routine administrative tasks as needed Uphold confidentiality and handle sensitive information in line with GDPR and clinic policies Assist in scheduling and coordination of appointments, if required Contribute to the smooth running of the clinic through flexibility and a team-focused approach Skills and Knowledge Excellent verbal and written communication skills Strong organisational abilities and attention to detail Confident in using Microsoft Office (Word, Outlook, Excel) Ability to prioritise tasks and remain calm under pressure in a busy environment Understanding of confidentiality and data protection requirements Experience with electronic medical records or Salesforce is highly desirable Familiarity with clinical or healthcare settings is advantageous

Qualifications

Minimum of GCSEs (or equivalent) in English and Maths Additional qualifications in administration, healthcare, or customer service are desirable On-the-job training will be provided to the right candidate

Person Specification

We are looking for someone who is:

Proactive and eager to support the team Friendly, approachable, and confident in dealing with a wide range of people Willing to take initiative and not wait to be directed Adaptable and comfortable working in a fast-paced clinical environment Reliable, punctual, and professional in appearance and manner

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Childcare Company events Life insurance Referral programme Sick pay
Education:

GCSE or equivalent (required)
Experience:

Administrative: 1 year (required) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/08/2025