Job Description

Company Description

Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a Receptionist (Welcome Host) to join our reception team based at a fabulous multi-tenanted building in West London.


Our reception team cover all areas of the ground floor reception giving this role a nice variety of customer service and admin duties. The successful Receptionist will have the chance to "wow" customers and create amazing first impressions by providing a friendly greeting, both over the phone and face to face. The Receptionist will smoothly book visitors into the building upon entry, collecting visitor passes before wishing them a fond farewell on their way out. Our team also keep an accurate record of the visitor passes, monitoring them daily and notifying the tenants about any that are missing.



The successful candidate will also have excellent administration skills, as they will need to report any facilities issues to the relevant department, monitoring a helpdesk, and raising jobs on the e-logbook. They will also manage the reception email accounts, making sure that emails are answered as soon as possible and help management with any ad hoc duties.


Hours: 40 hours per week, shifts between 8am-6pm from Mon-Fri

Salary: 28,810 per annum

Qualifications

We are looking for a well-presented person with a natural and authentic flair for building rapport.


Excellent all-round communication and organisational skills are essential, as well as a strong passion for delivering five-star customer service. The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.


They will have a proven track record of working in a high-end customer service role, ideally within a corporate reception environment.

Additional Information

What's in it for you?

Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. * Our Training Academy provides excellent training and development opportunities for our people.