Job Description

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community.

:

Receptionist

Position title:

Receptionist

Liaises with:

Reception Supervisor, Operations Manager, Client

Job Role:

Receptionist working at the main front desk of Client. Managing meeting room bookings, welcoming guests, managing switchboard calls, performing a variety of administrative tasks daily, working in collaboration with all other departments to provide service excellence.

Duties:

Deliver a customer-focused reception service by greeting guests as soon as they arrive, and providing them a fond farewell, assisting with any onward journey. Ensure the reception area, meeting rooms and communal spaces are tidy and presentable. In conjunction with the reception team, complete regular floor walks and meeting room checks, logging any issues with the relevant teams and working together to resolve them efficiently. Answer phone calls with the correct agreed salutation and within 9 seconds. Transfer calls appropriately/take a message. Store all client belongings safely and securely, returning them upon their departure. Respond to/acknowledge all emails promptly. Provide handover to team members, ensuring seamless service throughout the day. Assist with stocking pantry as required. Ensure all hospitality is delivered into meeting rooms to standard. Ensure all external visitors are logged into the VMS. Liaise with postal/courier services as required. Log and deliver all post/items to corresponding staff. Provide other Ad-hoc admin support such as, but not limited to printing, photocopying, laminating, emails, filing and reports. Take part in suggesting new ideas, innovations, and concepts to enhance the front of house offering. Maintain health & safety standards in line with company policy. To ensure co-operation and helpfulness with all other departments. Focus on results, demonstrated by the personal drive for achievement in agreeing and meeting goals and objectives. Enhance and improve skills & knowledge by training & development benefiting ourselves, all staff, and our customers. All guidelines and procedures you will be able to find on the reception hard drive.

Personal Skills:

The ability to communicate effectively with all key stakeholders & partners including colleagues, staff, clients, suppliers, and customers in a multi-directional process. Confident and can work under pressure. Professional and hands-on approach. Warm and friendly attitude. Great written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organisational and time management

Our way of saying thank you...

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.



Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...



At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.

Interested? Click the 'Apply now'