Job Description

JOB PURPOSE

:

We are seeking a professional and friendly Receptionist to join our team and support with the smooth running of the home's engagement of resident enquiries and visitors to the Care Home. You will also offer support with the activities being delivered within the home and ensure all visitors to the home are welcomed, provide refreshments, ensure telephone calls are handled in a timely manner and provide support to the management team.

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

Ability to communicate effectively at all levels using all mediums

Professional telephone manner

The ability to work autonomously and deliver on time

Good Computer Knowledge

Excellent organisational skills

An appreciation of the need for confidentiality GDPR

Team player

Be friendly, confident, well-presented and customer-focused

Satisfactory DBS check

Desired:

Genuine interest in working within a caring environment

Previous experience of care sector administration procedures

MAIN RESPONSIBILITIES

Engagement - general

Manage the phone lines and reception in a professional manner

Support residents and relatives with any queries or concerns

Be the point of contact for customer facing events and customer liaison

Be a visible presence for visitors and residents at reception daily

Manage the appointments system on the Computer Management System and back up diary

Liaise with Unit Managers on each floor about activities during the day

Ensure the reception areas are kept well stocked with literature

Deal with postal deliveries and ensure the lobby is kept free of clutter at all times

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

Company pension Discounted or free food Employee mentoring programme Free flu jabs Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Application question(s):

Are you able to work Monday to Friday, 9am to 5pm?
Experience:

Administrative: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: AS/AUG2025