Job Description

Reception Manager

: Luxury Wellness Clinic | Knightsbridge

Location

: Knightsbridge, London

Type

: Full-Time Salary: 35k + performance bonuses

Are you an experienced, elegant, and highly organised Reception Manager with a passion for wellness, luxury service, and team leadership?

Join Dimple Amani, London's leading holistic and Ayurvedic wellness brand loved by celebrities, top editors, and global influencers. With a flagship clinic in Knightsbridge and residencies in Selfridges Oxford Street, Liberty London, and Selfridges Birmingham, we are rapidly expanding and are seeking a Reception Manager who embodies efficiency, charm, and excellence.

Role Overview

:

As the Reception Manager, you will be the face and heartbeat of our Knightsbridge clinic - responsible for delivering a flawless 7-star guest experience while managing a team of 10+ elite therapists and handling multi-location client communications.

You'll need to be a natural multitasker, able to juggle front-of-house duties, therapist scheduling, client relations, and administrative tasks - all with poise, professionalism, and precision.

Key Responsibilities

:

Reception & Client Care Warmly welcome clients and deliver a seamless luxury experience from entry to exit Serve teas, manage VIP client protocols, and ensure the space is always immaculate Support high-profile bookings, including with founder Dimple Amani's private clientele Bookings & Communication Manage calls, emails, chats, and messages - including bookings and reschedules for all Dimple Amani locations (Selfridges, Liberty & many more ) Handle client queries, therapist updates, and cross-location scheduling confidently Operations & Team Management Oversee daily operations, rota checks, therapist check-ins/outs, and time sheet tracking Ensure each room meets brand hygiene and presentation standards Liaise with cleaning staff and ensure stock levels are replenished o Report directly to the PA of Dimple Amani Sales & Performance Tracking Recommend and upsell services and products Track therapist sales performance (product and service) Collect and manage client feedback and reviews

Ideal Candidate

:

Minimum 2 years' experience in a similar front-of-house or reception management role within beauty, wellness, or luxury hospitality Strong leadership and multitasking skills - able to manage a team while staying client-focused Confident with booking systems, email/chat correspondence, and handling VIP clients Warm, well-spoken, elegant, and professional appearance Sales-savvy and able to communicate benefits of treatments and products naturally Highly flexible and reliable - willing to stay after hours if treatments are still running Thrives in a fast-paced, high-expectation environment Deeply respectful of the founder's vision and brand values

What We Offer

:

A beautiful work environment in Knightsbridge Opportunities to grow with a fast-scaling luxury wellness brand Work alongside celebrity clients, renowned influencers, and top-tier press Staff discounts on products and treatments Be part of a movement transforming global wellness for women Staff discount on products and treatments

To Apply

: Please submit your CV with and short cover note and explaining why you would be a perfect fit for the Dimple Amani brand to dimpleamani4@gmail.com.

Website:

https://dimple-amani.com/

Instagram:

@dimpleamani

Job Type: Full-time

Pay: From 15.00 per hour

Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Sales: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person