Job Description

Job Summary

An excellent opportunity has risen at Ten Manchester Street Hotel for the position of 'Guest Service Agent'.

Ready to be part of something truly exceptional?

No. Ten Manchester Street is a 4 boutique hotel in the heart of Marylebone. We are friendly, welcoming, and warm. We want our guests' experience to be one-of-a-kind, exceptional, and unforgettable. Delivering this experience is largely down to the remarkable people that we are proud to have as team members.*

The

Guest Services Agent

, who reports directly to the Reception Manager, and collaborates with other colleagues to ensure that our guests are satisfied with their stay and that the services they receive meet or exceed their expectations.

As a

Guest Services Agent

, you will showcase excellent interpersonal skills. You will be responsible for a consistent, passionate approach to exceptional customer service.

The ideal

candidate

will have:

Previous experience of working as a Guest Services Agent/Receptionist in Hotel of minimum 1 year. Impeccable grooming standards. Attention to detail. Knowledge of Opera PMS would be an advantage.
We offer the following employee benefits (conditions apply):

Service charge (Attractive sum paid monthly) Meals on Duty Uniform Dry cleaning service Pension Scheme Employee Referral Scheme
We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. Successful candidates will be required to work shifts that may include nights, weekends, and/or bank holidays.

We look forward to hearing from you!

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

Job Types: Full-time, Permanent

Pay: Up to 31,000.00 per year

Benefits:

Bereavement leave Company events Cycle to work scheme Employee discount Store discount
Work Location: In person

Application deadline: 16/09/2025