Job Description

Medical Receptionist Summary:

Reception staff are the first point of contact for patients and visitors, providing a friendly, professional, and compassionate service both in person and over the phone. You will assist patients with their queries promptly, handle confidential information with care, and work closely with the team to ensure smooth reception and administrative operations, supporting the clinical team in delivering excellent patient care. Welcome patients and visitors in a friendly, professional manner Handle face-to-face and telephone enquiries, escalating when needed Register new patients and update existing records following practice procedures Book patient appointments, manage online consultations, and process tasks Process prescription requests and manage outgoing post and courier collections Manage incoming letters, deliveries, and petty cash transactions Open and close the practice when required, maintaining security Action requests for transport, translators, ambulances, etc. Handle referrals, patient registration updates, and recall patients for tests or appointments Monitor NHS mailboxes, action and forward emails appropriately Use Docman to manage and action workflow tasks Note: The job description has been summarised for the purposes of this advert and the above is not intended to be an exhaustive list of duties.



There may be alterations or additions commensurate with the range of activities describe above.