Job Description

Description

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.



Receptionist



We are looking for a friendly and proactive receptionist to join our front-of-house team as an ambassador for Somerset House and its vibrant community of creative businesses. Working closely with colleagues, you will manage our two business receptions, provide a warm and professional welcome to visitors, coordinate the booking and use of our nine meeting rooms available for hire, and help ensure the building runs smoothly day to day. As a key member of the Reception team, you will be central to creating a positive, welcoming experience for everyone who works in and visits Somerset House.

What we are looking for:

Manage front-of-house operations

across multiple business receptions

Provide a warm, professional welcome

and deliver an excellent customer experience to all

Coordinate booking and use of multiple meeting rooms

for hire

Support day-to-day building operations

and handle general administrative tasks

Maintain accurate records and financial processes

using in-house systems

Collaborate with colleagues to uphold Somerset House's mission and values.

Skills, knowledge & expertise required for the role:

Experience

:Experience in a similar reception or front-of-house role Experience delivering excellent customer experience Experience of general administrative tasks, including financial processes and answering queries Experience using in-house databases Some Experience in meeting rooms and/or events management Experience in sales (desirable)

Skills

:Strong customer focus, with professional and friendly approach Excellent written and spoken communication skills Strong IT skills, including working knowledge of MS Office applications and spreadsheets, and ability to learn new systems and software quickly Ability to prioritise competing tasks in a busy environment A proactive approach to problem solving, with the ability to identify issues before they arise Interest in the creative arts Commitment to Somerset House's mission, values and goals Flexibility and adaptability to change.

Benefits to working at Somerset House

Mental Health & Wellbeing

Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed Mental health support and guidance from our in-house trained Mental Health First Aiders Hybrid working based on having 3 days in the office per week (pro rata if part-time)
Contribution towards eye tests and glasses Trust life insurance scheme We offer winter flu vaccination vouchers


dependent on the needs of the role

Holiday

Enhanced annual leave - 25 days plus bank holidays (pro rata)

- Birthday leave - additional day leave
- Celebration day - to celebrate anything of your choice

Other Leave

Sick leave - 20 days full pay, followed by 20 days half pay (pro rata & following 3 months service) Emergency dependent care - option to use 25% of paid sick leave for emergency care of a dependent (pro rata & following 3 months of service) Enhanced maternity pay

Benefits

8% employer pension contributions, no employee contribution required
Option for salary sacrifice Season ticket loan Cycle to Work scheme

Discounts, offers and free stuff

The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites Discounts in Somerset House cafes and restaurants Discounts with various high street retailers and restaurants Discounts to local leisure centres


following 3 months of employment

About Somerset House Trust

Somerset House hosts the UK's largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.



Somerset House is actively anti-racist and you can read about our commitment to diversity, equity, inclusion & belonging here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.

Our Commitment to Anti-Racism, Diversity, Equity, Inclusion & Belonging:

Somerset House is open to all, and we value everyone's unique skills. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity, and inclusion in our workplace. We are committed to equal opportunity and encourage applications from all qualified individuals. We do not discriminate on the basis of age, disability, gender identity, race, religion, sexual orientation, or socioeconomic background.

Where candidates are equally qualified, we will seek to prioritise diversity to help us increase representation across the creative economy and the Trust.

We anonymise all job applications to help avoiddiscriminationin the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.



We're committed to creating an inclusive recruitment process. Please let us know if there's anything we can do to help you perform at your best. We're open to adjusting our process to accommodate your needs please email people.team@somersethouse.org.uk.




The Trust reserves the right to close a job before its application deadline.



Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.

Somerset House Trust operates a hybrid working model which does not allow employees from working outside the United Kingdom