Job Description

"The world is yours with Melia"

Joining Melia is to embark on a journey without borders, where your potential to grow, learn and inspire has no limits. It's knowing that the world is yours -- that you can build your career across global destinations while being part of one warm, supportive and passionate family.

Receptionist

Department:

Front Office

Location:

ME London Hotel, WC2R 1HA

Reports to:

Front Office Manager

Package:

competetive + service charge + benefits

About ME London

ME by Melia is a collection of lifestyle hotels where culture, creativity and community come together to create something truly distinctive. Each ME hotel is deeply connected to its destination, becoming a social hub that attracts the city's cultural scene. Music, art, design, fashion and gastronomy define the ME experience -- offering our guests far more than just a place to stay.


If you radiate energy, have a strong personal style, love culture, trends, music and innovation, and enjoy creating memorable experiences, then ME by Melia is the place for you.

What's in it for you?

Competitive salary plus service charge 28 days' holiday including public holidays Hotel discounts worldwide for you, your friends & family Meals on duty Health cash back plan and discounted dental cover Company pension scheme Loyalty rewards and referral bonus (500) Access to Melia's global e-learning platform Career opportunities across 350+ hotels worldwide High-street discounts through Perks at Work Pay Day Parties and team celebrations

Mission

As a Receptionist, you will deliver a warm, efficient and professional guest experience at all times. You will be the first point of contact for our guests, ensuring every arrival and departure reflects the ME brand standards while anticipating needs and exceeding expectations.

Key Responsibilities

Welcome and check in guests in a genuine, professional and personalised manner Ensure a smooth and informative check-out experience Anticipate guest needs, offer solutions and create memorable moments Maintain strong knowledge of hotel availability to support up-selling and cross-selling Handle billing accurately, issuing invoices and managing company and agency accounts Maintain accurate guest records and registration documentation Follow all health, safety and security procedures, including emergency protocols Comply with relevant legislation and brand standards Support the Front Office team with any additional duties as required

What we're looking for

Previous experience in a similar Front Office / Reception role Working knowledge of OPERA PMS Fluency in English (Spanish is an advantage) Strong communication and interpersonal skills A proactive, service-driven and positive attitude High attention to detail and strong organisational skills Ability to work flexibly, including shifts and weekends Eligibility to work in the UK

Because belonging to the great Melia family is being VIP

At Melia, our people are at the heart of everything we do. From our newest team members to our most experienced leaders, we are all

Very Inspiring People

. We believe in growth, recognition and creating opportunities that allow you to shape your future -- wherever in the world that may be.

Our Commitment to Diversity & Sustainability

Melia Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality across our teams and are committed to creating a respectful, inclusive and accessible workplace for all. We also support the sustainable growth of our industry, guided by our motto:

"Towards a sustainable future, from a responsible present."

If you want to be a Very Inspiring Person, apply now and start your journey with Melia.

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INDFOH