Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work
Fortune Best Workplaces in Financial Services & Insurance
Receptionist - London
Job Location: London
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
We have a fantastic opportunity for a Receptionist at our stylish London office in the heart of The City.
A rare opportunity has arisen in our London office for a full-time, experienced receptionist to support our client-focused teams. This dual-role position combines front-of-house duties with administrative support across departments.
As the first point of contact, you must demonstrate professionalism, initiative, and a commitment to excellent service. You'll work closely with another receptionist, adapting to fluctuating workloads--busy one day, quieter the next, with more admin tasks.
Key Responsibilities:
Manage reception tasks, prioritising and delegating as needed for smooth office operations.
Welcome and direct visitors, booking them via Vicinitee.
Assist with broadband/network issues, report faults, and follow up on resolutions.
Maintain the Health & Safety Manual and record actions.
Oversee meeting rooms: bookings, refreshments, catering, and equipment.
Submit invoices for catering, milk, and supplies.
Handle all post and courier deliveries, including scanning.
Manage stationery stock, monitoring usage and costs.
Answer calls via Genesys, directing appropriately.
Support desk bookings and profile creation in Engage.
Promote and implement safety procedures for all staff and visitors.
This is perfect for someone who thrives in a structured, people-facing role and enjoys balancing routine with variety.
The skills you will have when you apply:
Previous Experience: Must have worked on reception before, handling more than one task at a time.
Presentation & Organisation: Smart, tidy, and always puts the customer first.
Communication: Answers questions clearly and politely, even when under pressure.
Teamwork & Initiative: Works well with others and can think for yourself when needed.
Telephone & Switchboard: Speaks well on the phone; switchboard use is a plus (training available).
The skills that will be developed once working:
Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
What we'll give you for this role:
Remuneration & more
Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection
Other benefits
Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next steps for you:
Think we'd be a great match? Apply now - we want to hear from you.
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.