Job Description

We are currently recruiting a Part Time Receptionist for 16 hours a week to join our team!

We are looking for a confident, bubbly person who likes to ensure that our guests get the best welcome and know that the Receptionist is always there to support them during their visit/stay.

To deliver and friendly and efficient customer experience. Check-in/out of hotel guests and processing payments. To create a warm and welcoming atmosphere for all guests, with the key aim of retaining and attracting new customers. Keep up-to date with current promotions and hotel pricing. Provide information to guests on request whilst maximizing revenues from up selling. Administer all reservations, cancellations and no shows in line with company policy. Deal with all enquiries in a professional and courteous manner, in person and via the telephone and internet. GDPR compliance. Assist in keeping the hotel reception clean and tidy. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. Conduct regular security checks throughout the day and report any security issues. To undertake other duties consistent with the job role from time to time as may be required by management. Understanding of the PMS system Rezlynx is a benefit
Shift patterns start from 7am ending at 11pm consisting of 8 hours work.

This includes weekends and public holidays.

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 16 per week

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay Transport links
Experience:

Reception: 1 year (required)
Work Location: In person