Job Description

Are you a friendly, professional individual with a passion for delivering exceptional guest service?
Do you thrive in a dynamic, welcoming environment where you can make a real impact on guest experience?

Join us at Ragdale Hall Spa as a Receptionist and play a key role in creating seamless and memorable experiences for our guests.
Our stunning reception area is a beautiful, inviting place with stunning views and a stately-home feel interior. Its calm and relaxed atmosphere provides both our guests and employees the warmest welcome, with our team greeting guests and checking them in with a smile.

Main Duties:

(Full Training Provided)
Greet guests with a warm and friendly welcome, making them feel valued from the moment they arrive. Use our computerised hotel system to efficiently process guest details, ensuring all information is accurate and up-to-date. Accurately enter billing charges, monitor payments, and ensure that daily takings are balanced. Handle guest queries with professionalism and empathy, ensuring requests are swiftly addressed to guarantee satisfaction. Produce accurate guest accounts upon check-out, ensuring a smooth and hassle-free departure. Adapt your communication style to suit a variety of guest needs, listening actively and resolving issues promptly to provide a personalised experience.

Qualifications & Skills Required:

Experience in a customer-facing role is an advantage, but full training will be provided. GCSE grade C or above (or equivalent) in Maths and English are essential. Strong communication skills with the ability to adapt your approach to different situations and guests. A friendly, professional, and approachable manner, with a commitment to delivering excellent service. Good organisational skills and attention to detail, with the ability to manage multiple tasks efficiently. Ability to work well within a team and contribute to a positive, supportive environment.

Hours of Work:

39 hours per week. Worked on rota to include every other weekend with mixed late and early shifts either 1.30pm - 10.00pm or 6.30am - 3.00pm.

Salary:

Age 16-17 8.45 Age 18-20 10.05 Age 21+ 12.26

Work Perks:

Opportunities to earn gratuities on top of your basic salary. Exciting career development opportunities - we're committed to helping you grow and progress within the company.*
Complimentary meals - enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.*
Free on-site parking. Staff accommodation may be available in Melton Mowbray. Free transport from Melton Mowbray and Asfordby. Exclusive access to fantastic facilities - take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.*
Generous discounts across all retail areas and food & drink outlets 50% off most beauty treatments - indulge in our beauty services at a reduced price.*
Discounted stays and day packages - exclusive offers for you, your friends, and family.*
Employee referral scheme - earn bonuses for recommending friends to join our team.*
Long service rewards - celebrate your milestones with loyalty bonuses and special events.*
Recognition and rewards - receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.*
Employee Wellbeing Program provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive. A fun, friendly, and welcoming workplace - enjoy being part of a supportive team that values each individual.*


If you share our passion for providing outstanding customer service and enjoy working as part of a fun and dynamic team, we'd love to hear from you!




Vacancy ID : 012484