Job Description

We are a full-service law firm based in Middlesbrough serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high-quality advice with exceptional personal service.
With a history stretching back over 30 years, we recognise the importance of the contribution that businesses like ours should and can have to the local community and we, therefore, encourage our employees to get involved and give back to the local community in which we live and work.
Our vision is to set the standard for legal excellence & deliver justice for the people and in doing so, to become the law firm of choice & champion of the community for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our client's needs and take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. By remaining true to our values, we will achieve our vision. This is what we value most:

• Teamwork - we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.
• Excellent Client Service - We take the time to truly understand our clients' needs and aim to provide practical, tailored and commercial solutions - not just options - to help them achieve their goals.
• Professionalism - We work to the highest professional and technical standards, acting with the upmost integrity at all times. We are fiercely proud of our reputation as a trusted adviser to our clients, often over several generations, and continually strive to ensure that our client's interests come first and foremost.
• Our People - We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we'd be delighted to hear from you.
Are you a confident and professional people person with a passion for creating positive first impressions? We're looking for a receptionist to join our friendly and dynamic team. As the first point of contact for clients, visitors and colleagues, you'll play a key role in delivering a welcoming, seamless, and professional experience.
About the Role:
This is more than answering phones and greeting guests, you'll be the central hub of our office environment, helping everything run smoothly. From coordinating meeting rooms and managing office supplies to supporting internal operations and onboarding new staff, no two days are the same. This role is full time Monday to Friday based at our head office, Newham House.
Key Responsibilities

• Be the warm, professional welcome for all clients, visitors, and colleagues
• Manage the reception area and meeting rooms - tidy, presentable, and ready to impress
• Handle incoming calls and direct enquiries to the right people
• Organise meeting room bookings and assist with refreshments
• Carry out essential admin duties: mail sorting, filing, photocopying, and stock replenishment
• Coordinate office maintenance and liaise with service providers
• Support new staff inductions and ensure a smooth welcoming onboarding experience
• Provide cover at other local office sites as and when needed
• Always maintain confidentiality and handle sensitive information with care

What We're Looking For
Essential:

• Previous experience in a receptionist or front of house role
• Strong communication and interpersonal skills with a client focused attitude
• Proficiency in Microsoft Office
• Highly organised, proactive, and detail oriented
• GCSEs or equivalent in English and Maths

Desirable:

• Experience in a professional or legal services environment
• Familiarity with case management systems
• Level 3 qualification in Business Admin or Customer Service

What we will offer in return

• Company pension scheme
• 33 days annual leave inclusive of bank holidays
• Professional membership payments
• Professional development
• Employee referral scheme
• Christmas Savings Club
• Notable day treats
• Company events throughout the year