Job Description

Are you looking to advance your legal career with a dynamic and forward-thinking firm? With offices in Milton Keynes and Northampton, we have built a reputation as one of the leading law firms in the region, known for our commitment to excellence and client-focused approach.

We have an exciting opportunity for a receptionist to join us on a permanent basis in our Milton Keyne's office. The ideal candidate will be familiar with attending to visitors to the office, dealing with enquiries on the phone and face to face and to ensure a smooth running of the reception areas on a daily basis.

The Role

The LLP would be interested in hearing from applicants who have worked in a professional office environment or previous Reception role. The ideal candidate would be able to demonstrate their organisational skills, and work well under pressure in a team environment, whilst providing a high level of client experience.

Key Responsibilities

Reception Management:

Ensure the reception area is staffed and operational at all times, providing a welcoming and professional experience for clients, visitors, and employees.

Meeting and Training Participation:

Attend office/department meetings and training sessions as required to stay up-to-date with internal processes and client service expectations.

Client & Visitor Engagement:

Answer incoming calls promptly, logging caller details, date, and time. Pass on messages to relevant staff members via email or direct communication. Greet and assist clients and visitors upon arrival, ensuring a smooth check-in and confirming their appointments. Ensure visitors are properly signed in, and relevant safety and security procedures are followed.

Post and Deliveries:

Receive and log incoming post or deliveries, ensuring it is directed to the appropriate department or staff member. To be sorted in the post room.

Fax Machine Monitoring:

Regularly check the fax machine for incoming documents. Sort and distribute received faxes to the appropriate department or staff member in a timely manner. Ensure the fax machine is stocked with paper and functioning properly, reporting any issues as needed.

Reception Area Maintenance:

Keep the reception area tidy, ensuring that literature and display materials are current and reflect the company's branding.

Visitor Records Management:

Maintain accurate records of clients and visitors due to arrive each day, tracking arrivals and ensuring they are promptly attended to.

Meeting Room Coordination:

Monitor and manage meeting room diaries, ensuring rooms are booked and properly prepared for client meetings, internal meetings, and conferences. This includes coordinating any special equipment or setups required.

Client Hospitality:

Prepare, serve and clear away drinks (e.g., tea, coffee, water) for clients and staff during meetings, ensuring a high standard of service and a welcoming atmosphere.

Miscellaneous Administrative Tasks:

Provide training for staff who may need to cover reception on occasion.

Qualifications Required:

Good standard of literacy, numeracy, and attention to detail Pleasant, flexible, and cooperative manner Ability to work independently and take responsibility for the quality of work Excellent client care and communication skills Good typing skills Professional appearance

General:

Observance of procedures in accordance with the Office Manual and conditions of employment Compliance with Health & Safety regulations as set out by the company Maintain and, where possible, improve office standards to contribute to an efficient and professional environment

Why join us?

Training and development:

At Franklins, we recognise and nurture talent. If you wish to study for professional qualifications and courses, we'll encourage and support this where relevant. In fact, several of our senior employees started in junior roles and progressed through the firm.

Flexibility

: We understand that everyone's personal circumstances are different. We strive to support this through allowing flexible working patterns where possible.

Be part of a team:

We believe it's important to build a positive rapport with your colleagues and to get to know teams in other departments. We therefore organise team-wide and company-wide events throughout the year, offering opportunities to get to know your colleagues outside of the work environment.

Community spirit:

We strive to make a difference in the communities we serve and actively support a number of local charities including Willen Hospice, Cynthia Spencer Hospice, local food banks and many others. We also offer employees the opportunity to take a Volunteering day to support a local charity.

Location:

Our centrally located offices in Milton Keynes and Northampton are located a short walk from shops and restaurants.

24-hour employee assistance programme:

Offering support on a wide range of topics.

Our Benefits

Salary commensurate with experience. 25 days annual leave plus bank holidays and Christmas closure. You'll also get a day off for your birthday. 24-hour employee assistance programm. Discount on legal services.
After completing 3 months with the firm you will also be eligible to join:

Pension scheme:

Upon completing your probationary period, you'll be invited to join our pension scheme.

Death in Service:

Should the worst happen, we offer 4 x Death in Service, for peace of mind.

A little more about us...

Franklins Solicitors is one of the leading law firms serving Northampton, Milton Keynes and the surrounding areas, distinguished by our unwavering commitment to excellence. Since our establishment in 1982, we have grown to employ over 100 dedicated professionals across our offices in Central Milton Keynes and Northampton.

Our reputation for quality is underscored by our prestigious accreditations: ISO 9001, CQS and The Law Society's Lexcel. We specialise in a comprehensive range of legal services, including Corporate Services, Commercial Property, Dispute Resolution, Employment Law, Legal Process Outsourcing, Family Law, Intellectual Property, Residential Property, Wills, Trusts, and Probate.

At Franklins, we pride ourselves on exceeding industry standards and making exceptional service our norm. Our core values--passion, excellence, trust, and unity--reflect our belief that our people are our greatest asset. We are dedicated to nurturing and developing talented individuals and ensuring that our clients receive unparalleled service.

If you are looking to advance your career in a supportive and dynamic environment, where your skills will be recognised and developed, Franklins Solicitors LLP is the place for you. Join us and be a part of a team that sets the benchmark for legal services in the region.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Milton Keynes MK9 2AH: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: SB/RMK