Job Description

Bradley's Practice - We have Part Time Receptionist roles based at both of our sites, Mold and Buckley . Hours of work can vary from 07.45am - 18.30pm, Monday to Friday.
The role of a receptionist is to be the welcoming face of the practice, dealing with telephone calls and visitors and an effective manner. The work is varied and interesting and can be challenging.
Main duties of the job
We are looking for a self motivated individual who is capable of working on their own initiative and also who can work well with others. You would need to be well organised and be patient focused. Excellent IT skills are an advantage as most of the work involves using PC's on a daily basis. Would be an advantage if you have previous reception experience.
About us
At Bradley's Practice we have 9 GP partners, Nurses, Advanced Nurse Practitioners and Health Care Assistants - these clinical staff are supported by reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Mold which cover a wide practice area, with approx 17600 patients.
Details
Date posted
23 May 2025
Pay scheme
Other
Salary
xc2xa312.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1220-25-0002
Job locations
Buckley Medical Centre
Alltami Road
Buckley
Flintshire
CH7 3PG
Glanrafon Medical Centre
Glanrafon Road
Mold
Clwyd
CH7 1PA
Job description
Job responsibilities
Medical Receptionist
Operating Telecommunications System
Receive and make Practice telephone calls, e.g. dealing with patient queries.
Maintaining telephone directory of necessary telephone contacts.
Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.
Operation Of Computer Clinic System
Adding and cancelling appointments on computerised system.
Identifying patient details, collate information and pass to navigation team.
Reporting faults with hardware or software relating to Emis medical system to supervisor.
Inputting requests for Home Visits onto the computer.
Using Electronic Mail to sent and receive messages, internally and externally.
Receive and Assist Patients
Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.
Identify and pass on patient prescription sheets.
Collect and record dispensing/private fees and provide receipts where applicable.
Inform patients of complaints procedures and log any informal complaints.
Order ambulance transport for patient when required.
Retrieve and File Medical Notes
Retrieve and forward medical notes to GPs, Practice Nurses and other Health Care Professionals when requested.
Retrieve and forward necessary claim forms to GPs and other Health Care Professionals.
Prepare and file records and any documents for clinics.
Filing and extracting records and any documents required in the Doctors general work.
Stock Control
Ensuring an adequate supply of stationary, documents, bottles etc.
Maintain Reception Area
Making sure any displays/patient notices are kept tidy and up to date.
Making sure the reception desk is attended at all times.
Security of Premises
Opening and closing premises when necessary.
ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS. Job description
Job responsibilities
Medical Receptionist
Operating Telecommunications System
Receive and make Practice telephone calls, e.g. dealing with patient queries.
Maintaining telephone directory of necessary telephone contacts.
Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.
Operation Of Computer Clinic System
Adding and cancelling appointments on computerised system.
Identifying patient details, collate information and pass to navigation team.
Reporting faults with hardware or software relating to Emis medical system to supervisor.
Inputting requests for Home Visits onto the computer.
Using Electronic Mail to sent and receive messages, internally and externally.
Receive and Assist Patients
Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.
Identify and pass on patient prescription sheets.
Collect and record dispensing/private fees and provide receipts where applicable.
Inform patients of complaints procedures and log any informal complaints.
Order ambulance transport for patient when required.
Retrieve and File Medical Notes
Retrieve and forward medical notes to GPs, Practice Nurses and other Health Care Professionals when requested.
Retrieve and forward necessary claim forms to GPs and other Health Care Professionals.
Prepare and file records and any documents for clinics.
Filing and extracting records and any documents required in the Doctors general work.
Stock Control
Ensuring an adequate supply of stationary, documents, bottles etc.
Maintain Reception Area
Making sure any displays/patient notices are kept tidy and up to date.
Making sure the reception desk is attended at all times.
Security of Premises
Opening and closing premises when necessary.
ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.
Person Specification
Skills
Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

• Typing skills (preferably in a medical environment)

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

• Experience of working within a General Practice Reception environment
• Practical experience of INPS Vision or other medical computerised recording systems

• An understanding of a General Practice Reception environment

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent

• NVQ in Customer Service or Administration

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

• Typing skills (preferably in a medical environment)

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

• Experience of working within a General Practice Reception environment
• Practical experience of INPS Vision or other medical computerised recording systems

• An understanding of a General Practice Reception environment

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent

• NVQ in Customer Service or Administration