Job Description

:


Job role: Receptionist


Job type: Permanent


Working hours: 37.5 hours Monday to Friday


Location: Westerhope Medical Centre, Newcastle Upon Tyne


Salary: 12.21/h


About Us


We are a rapidly growing GP-led organisation with a mission to ensure that all patients have


access to comprehensive, coordinated and continuous care within a sustainable primary care


system.


We appreciate that our whole primary care system is struggling, which is causing a negative


effect on patient care and staff happiness. We believe that we can turn this around by


reimagining how primary care is delivered from the ground up by placing a focus on data


insights, technology and clinical innovation.


Ultimately, we want to improve patient access, patient experience and health outcomes to


significantly increase the quality of care for our patients. However, we can only build the best


primary care service there is if our colleagues are happy, empowered and supported within an


excellent working environment.


If you believe that there are ways to drastically improve the way primary care is delivered for


both patients and staff alike and you want to be a part of this; then we would love to meet you


and tell you more about our plans.


Overview:


We are currently seeking a friendly and organised individual to join our team as a GP


Receptionist. In this role, you will be the first point of contact for patients and visitors, providing


exceptional customer service and administrative support. The ideal candidate will possess


excellent communication skills, attention to detail, and a compassionate manner, ensuring that


patients feel welcome and supported throughout their interactions with our practice.


Duties are listed below but are not limited to:

Greet patients and visitors as they arrive at the practice, ensuring a positive first

impression.

Manage patient appointments, including scheduling, rescheduling, and cancellations,

using electronic booking systems.

Answer incoming telephone calls promptly and courteously, directing inquiries to the

appropriate staff members or departments.

Respond to patient queries and provide information about services, opening hours, and

other relevant information.

Completion of triage documents for patients who are unable to do this themselves Processing of prescription requests Assist with general administrative tasks, such as photocopying, scanning, and filing

documents.

Adhere to practice policies and procedures, including those related to patient

confidentiality and data protection.


Essential criteria:

Previous experience in customer-facing roles such as retail, hospitality, or other service

industries is essential.

Excellent interpersonal skills, with the ability to communicate effectively and empathetic

with patients and colleagues.

Strong organisational skills and attention to detail, with the ability to multitask and

prioritise tasks efficiently.

Flexibility to adapt to changing priorities and work in a fast-paced environment. Strong IT skills

Desirable criteria:

Previous experience working within GP practice. Previous experience in the reception role. GCSEs in English and Maths

Benefits:

27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata) Enhanced family leave Enhanced sick pay

Application information

Please note that we may close this advert ahead of the closing date once we have received enough qualified applications.