Job Description

We are seeking a professional, warm, and people-focused Receptionist to serve as the welcoming face of Mallusk Enterprise Park. This is a varied and rewarding role where exceptional customer service, a positive attitude, and a personable manner are essential. You'll be the first point of contact for tenants, clients, and visitors, playing a key part in ensuring their experience at the Park is friendly, efficient, and high quality. The role includes front-of-house responsibilities, meeting and conferencing support, and a range of administrative duties that support the smooth running of both the Business Advice Centre and the Enterprise Hub.

Key Responsibilities

Front of House

Conferencing & Meeting Facilities o Manage all enquiries and bookings for rentable space across the Park Maintain a photo library and regularly create content for the Marketing team Coordinate catering requirements (tea/coffee/biscuits/lunch/hot food) to meet client expectations Set up and clear down meeting rooms as per client specifications, including AV equipment Greet clients and visitors warmly, collect feedback post-booking Ensure meeting spaces are clean, well-stocked, and presentation-ready Liaise with cleaning staff and monitor stock of consumables Load/unload dishwashers and maintain tidy communal areas

Administrative Support - Business Advice Centre & Enterprise Hub

Provide general administrative support across both departments Maintain the SMART Parking database Manage incoming and outgoing mail and parcels Answer and direct telephone calls; process general email enquiries Update tenant and key fob databases; issue/cancel fobs as directed by the Finance and Facilities Manager Keep internal records and logs up to date Conference Facilities & Serviced Offices Oversee daily usage of serviced spaces Provide ad hoc admin support to users of these spaces Ensure coffee/tea docks are stocked and operational Manage post and parcel handling for serviced office tenants

Conference Facilities & Serviced Offices

Oversee daily usage of serviced spaces Provide ad hoc admin support to users of these spaces Ensure coffee/tea docks are stocked and operational Manage post and parcel handling for serviced office tenant

Essential Criteria

Candidates must demonstrate the following:

1. Minimum 2 years' experience in a receptionist or administrative role within the past 5 years

2. Strong typing and word processing skills

3. GCSE Maths & English at grade C or above (or equivalent)

4. Proficiency in Microsoft Office applications (Word, Excel, Outlook etc.)

5. Excellent verbal and written communication skills

6. Proven ability to deliver outstanding customer service in a professional setting

Desirable Criteria

1. Experience in a front-of-house or customer-facing role within the past 5 years

2. Familiarity with social media platforms such as Facebook, Twitter/X, Instagram and LinkedIn

3. Naturally warm, friendly, and approachable personality with a professional attitude

Benefits

25 days annual leave plus public holidays Two additional paid leave days: Birthday and Christmas Shopping Day (to be taken in December) Paid overtime for approved hours worked outside the standard schedule (in 30-minute blocks or more) Access to private healthcare and pension scheme

How to Apply

To apply, please submit: o An up-to-date CV to business@mallusk.org o A cover letter clearly outlining how you meet the essential and desirable criteria Deadline for applications: 5:00pm, Friday 8th August Interview date: Tuesday 12th August (in person)

Please note: Only candidates who clearly demonstrate that they meet the essential criteria will be shortlisted. Mallusk Enterprise Park reserves the right to enhance shortlisting criteria to include one or more of the desirable criteria if necessary

Job Type: Full-time

Pay: 26,080.00 per year

Benefits:

Company events Company pension Free parking On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Newtownabbey, BT36 4GN: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

administration / receptionist: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: Receptionist