Job Description

Job description

Job description

Mundesley Medical Centre is looking for an experienced medical reception to join our friendly reception team for 18.5 hours a week (set days)

We have a strong emphasis on team work, being unique, development of the team and learning all the time. We aim to create a pleasant and sustainable environment for our team to work in and strongly believe that a happy team creates happy patients!

We are looking for someone with General Practice experience in a reception/admin role.

For information the current practice opening hours are Monday to Friday 8am - 6pm.

Job Summary:

The role of Receptionist is to assist patients and clinical colleagues in the delivery of patient care using via face to face, telephone and written customer services. Projecting a positive, caring and friendly image to our patients, colleagues and visitors.

Job Responsibilities

To facilitate patient access to the clinical care provided by the practice. To ensure all visitors and callers to the practice are greeted professionally and with compassion. Signpost patients to appropriate services. To support the achievement of contacted targets such as Quality and Outcomes Framework target and PCN Investment and Impact fund targets. Input data in a timely manner and accurately into clinical and supporting IT systems. Help to maintain a positive, supportive culture across the whole of the practice team. To carry out specific allocated admin roles related to patient care, registration or communications. To help plan, develop and support the introduction of new working processes within the practice to optimise services and patient care. Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the organisational environment and with external stakeholders Act as an advocate for patients and colleagues Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate Any other duties commensurate with this position.

Special Requirements of the Post:

An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense A commitment to ensure all Health and Safety requirements and Infection control measures are met and to report any problems to the practice manager A commitment to the effective use of practice and NHS resources An awareness of own limitations and experience Cooperate with annual appraisal meetings To meetings and present any significant events.
Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Job Types: part time, Permanent

Expected hours: 18.5 hours a week

Benefits:

Company events Company pension Free flu jabs Free parking Health & wellbeing programme Sick pay
Schedule:

Tuesday - 7.15 a.m. to 1p.m. Thursday 8.30 a.m. to 5p.m. Friday 1p.m. to 6.15 p.m.
Work Location: In person

Application deadline: 03/08/2025

Job Type: Fixed term contract
Contract length: 12 months

Pay: From 12.74 per hour

Expected hours: 18.5 per week

Benefits:

Company pension Health & wellbeing programme
Schedule:

Monday to Friday
Work Location: In person