Job Description

Job Ref:

BES6488

Branch:

Great Western

Location:

Great Western, Oban

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Posted date:

27/06/2025

Closing date:

29/07/2025

Bespoke Benefits... What's in it for you?



At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.



We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.



We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.



At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a

Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.



The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years' experience in a similar position is essential.

Key Responsibilities of the role:

To be familiar with the days business, including arrivals, departures, and special requests. Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures. To have a good understanding of the guests' requirements when they are checking in or out. To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy. Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively. Keeping the team up to date by attending the daily meetings. Maximise sales through up-selling, using incentives and promotions Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently Ensure prompt resolution of customer complaints Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role. Excellent Customer service skills, to be able to follow standards and to have good organisational skills. To be able to make decisions in a fast paced environment and to enjoy it To be able to communicate well to each other and guests Be able to use a phone and computer system. Working knowledge of Guestline/Rezlynx would be an advantage. Fast-track promotion to receptionist supervisor for the right candidate.

Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.



The Great Western Hotel, bar and restaurant in Scotland is in a prime location on the Oban esplanade. Close to the shops and harbour, the hotel offers stunning views over the bay, and makes the perfect base from which to explore Oban. Glencoe and the Western Isles are on the hotel's doorstep.



Oban is on the west coast of Scotland, surrounded by miles of dramatic shoreline and beaches and a beautiful natural environment complete with lakes, mountains and islands.



Oban is the Gaelic word for 'little bay', and there's so much to see and do in this stunning corner of Scotland's west coast. Guests are spoilt for choice by the beaches, bays and beautiful countryside in the local area.



Great Western Hotel makes a wonderful base for walking, birdwatching and touring holidays. There are castles, gardens, villages and forests to explore, and amazing Scottish hospitality and cuisine to enjoy. There are also small galleries and independent shops, a distillery, a chocolate shop and a local museum.



During your stay, you can visit the famous islands of Mull, Jura and Islay. If you are looking for an active holiday, you'll find plenty of watersports to try out, along with the most incredible walking trails.



The hotel has a wide range of suites to choose from, including family rooms, singles, doubles and twins. All bedrooms are en suite, with flatscreen TVs, tea and coffee-making facilities and other amenities to make your stay relaxing and enjoyable. There are also several comfortable bars and lounges, and even a programme of live entertainment to enjoy.



The Great Western Hotel restaurant is one of the finest of any hotels in Oban. The restaurant serves a wide range of local cuisine, with a menu including all the traditional favourites. There's also a bar and snack bar on site.