Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

We are currently seeking a full-time Receptionist to join our friendly and supportive reception team within Resource Centre, Walker Close.



The position is 22.5 hours per week, Monday, Wednesday and Friday, 09:00 - 17:00.

Main duties of the job

When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.



You are also required to complete day to day operational tasks such as logging maintenance requests.



You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.

Working for our organisation

Benefits are:-


NHS pension comprehensive list of training programmes starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Detailed job description and main responsibilities

Please visit our Facebook and Twitter page @NSFTjobs

Previous Applicants Need Not Apply

Person specification

#

Experience

Essential criteria

Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers #

Qualification

Essential criteria

NVQ 2 Customer Service or Equivalent qualification or experience #

Knowledge

Essential criteria

Microsoft packages #

Other

Essential criteria

Able to travel independently

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges