Job Description

Job Introduction

Wanted: Receptionist Extraordinaire

(Chief Call-Handler, Email Tamer & First-Impression Maker)


Are you the kind of person who answers the phone with a smile (yes, people can hear that)?

Can you juggle calls, emails, calendars, and the occasional curveball--without breaking a sweat?

Do you secretly enjoy being the person who keeps everything moving?


If so, we'd love to meet you.

The Role

We have an exciting opportunity for a

Receptionist/Operations Coordinator

to join our

Operational & Technical Services team

here at

Lucion.

You'll be the first friendly voice and face of the business--handling calls via our reception helpdesk, keeping enquiries flowing to the right places, and providing essential admin support across the company.


This is a

full-time, permanent role,

working

40 hours per week (Monday-Friday, 8:30am-5:00pm)

at our

Head Office in Team Valley, Gateshead.

We are offering a basic starting salary of

25,400

.


In short: if it comes through reception, you're the calm, capable person making sure it lands exactly where it should.

How You'll Contribute

Your day-to-day superpowers will include:

Being the

first point of contact for Lucion

--by phone, email, and in person Answering, screening, and forwarding calls (and knowing when to take a message that actually makes sense) Managing website enquiry emails and routing them to the right teams Providing helpful information about our products and services Supporting the operations team with admin for national contracts--job set-up, scheduling, and progress updates Arranging site access with clients, tenants, and subcontractors for asbestos surveys Uploading and managing data on client portals and third-party asbestos management systems Keeping SLAs on track, KPIs happy, and trackers up to date
Preparing meeting rooms (yes, including refreshments) Ordering monthly stationery supplies (because pens don't restock themselves) Pitching in with other reasonable duties as requested by the Operations & Technical Services management team

You Are

Educated to

GCSE level or equivalent

Confident using

Microsoft Office

Polite, professional, and clear on the phone and in writing Experienced in an

administrative or customer service role

Highly organised with great attention to detail (you notice the small stuff) Customer-focused and genuinely helpful Comfortable using your initiative when working independently A team player who collaborates well and takes direction when needed Flexible, adaptable, and calm under pressure Proactive about learning and improving how things are done Not afraid to suggest better ways of working

What's In It for You

We believe good work deserves good support, so alongside a welcoming, professional environment and a role that genuinely matters, you'll also benefit from:

Techscheme -

vouchers towards commuting or home tech

Healthcare Cash Plan -

help with everyday healthcare costs

Enhanced family leave -

because life happens

Option to buy extra holiday -

time off actually matters

Training & development -

keep your career moving forward

Flexible working,

backed by a business that genuinely cares

Why Join Lucion?

Because reception isn't "just answering phones"--it's about keeping a business running smoothly. You'll be trusted, supported, and valued for the role you play in making everything work.


If you're ready to be the voice, the face, and the organisational glue that holds it all together, we'd love to hear from you.

Lucion. Purpose-led. People-focused. Getting it right -- and having fun doing it.