Job Description

Job Title: Receptionist

Job Overview:

We are seeking a friendly and organized Receptionist to join our physiotherapy practice. The ideal candidate will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing administrative tasks efficiently.

Key Responsibilities:

- Greet and assist patients upon arrival, ensuring a positive first impression.

- Manage phone calls, emails, and inquiries, providing accurate information about services offered.

- Schedule appointments and manage the practice's calendar, coordinating with physiotherapists to optimize patient flow.

- Maintain patient records and ensure the confidentiality and security of sensitive information.

- Process patient registrations and verify insurance details as necessary.

- Handle billing and payments, including issuing invoices and receipts.

- Assist in managing inventory for office supplies and medical equipment.

- Support physiotherapy staff with administrative tasks as needed.

- Maintain a clean and organized reception area.

-Skilled at creating and curating content for social media platforms is desirable

Qualifications:

- Previous experience in a receptionist or administrative role, ideally in a healthcare setting. Desirable but not essential

- Strong organizational and multitasking abilities.

- Excellent communication and interpersonal skills.

- Proficient in computer programs, including MS Office; experience with electronic health records (EHR) software is a plus.

- Ability to handle sensitive information with discretion and professionalism.

Skills:

Excellent Communication Skills: Ability to communicate clearly and effectively with patients, physiotherapists, and other staff.

Customer Service Orientation: Friendly and approachable demeanor to ensure patients feel welcome and supported.

Organizational Skills: Strong ability to manage appointments, files, and office tasks efficiently.

Attention to Detail: Precision in handling patient records, billing, and scheduling to avoid errors.

Multitasking Abilities: Capability to handle multiple tasks simultaneously .

Basic IT Proficiency: Familiarity with office software (e.g., Microsoft Office) and experience with electronic health records (EHR) systems & insurance portals.

Problem-Solving Skills: Ability to address patient concerns and resolve issues as they arise.

Time Management: Efficiently managing one's time to ensure all tasks are completed in a timely manner.

Teamwork: Ability to work collaboratively with physiotherapists and support staff to provide the best patient care.

Job Type: Part-time

Pay: 23,624.00-25,000.00 per year

Expected hours: 20 - 30 per week

Schedule:

Monday to Friday Overtime
Language:

English (required)
Work Location: In person

Reference ID: Physio- Receptionist Role