Job Description

Receptionist


Rate of pay - 12.50 ph


Location:


Whitbarrow Village


About Us:


Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds. Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.


Role Overview:


As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village. With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors. This role suits individuals with prior reception or hospitality experience, though full training will be provided. Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence.


This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.


Key Responsibilities


Customer Service

Provide a welcoming first and last impression for all guests. Consistently deliver friendly, efficient, and professional service throughout a guest's stay. Exceed expectations by going the extra mile to create memorable experiences. Maintain service standards even during technical downtime. Be knowledgeable about resort facilities and local attractions.

Communication

Complete thorough handovers between shifts. Share guest feedback (positive and negative) with relevant departments. Handle guest queries and problems professionally and efficiently.

Systems

Use basic Word, Excel, and Outlook applications for guest and departmental communication. Manage switchboard and telephone systems effectively. Follow departmental checklists and understand backup procedures.

What We're Looking For

A friendly, professional, and approachable manner. Excellent communication and organisational skills. Ability to work independently and as part of a team. Hospitality or customer service experience preferred (not essential). Flexibility to work weekends and shift patterns between 8am-8pm.

What We Offer

Competitive pay with guaranteed hours Flexible, daytime-friendly shifts Reward & recognition schemes, including up to 1,000 in bonuses Generous staff discounts - up to 50% off holidays across 10 UK locations Employee referral scheme - earn up to 400 for successful recommendations Pension scheme, uniform, and professional development opportunities including training and career progression Supportive, family-run environment with a friendly, team-focused culture
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