Job Description

Job Overview

We are seeking a professional and friendly Receptionist to be the first point of contact for our organisation. The ideal candidate will possess excellent communication skills and a warm demeanour to create a welcoming atmosphere for clients and visitors. This role requires strong organisational abilities and proficiency in various administrative tasks, ensuring the smooth operation of our front desk.

Responsibilities

To have a thorough knowledge of all practice procedures To work in accordance with written protocols Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately and efficiently Signpost patients to the correct service Initiating contact with and responding to requests from patients, team members and external agencies Code data onto the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Complete opening and closing procedures in accordance with the duty rota Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical and administrative/management staff with general tasks as requested.

Experience

Previous experience in a receptionist or administrative role is preferred but not essential. Strong organisational skills with the ability to multitask effectively in a busy environment. Excellent verbal and written communication skills, demonstrating a professional telephone manner. A proactive attitude towards problem-solving and the ability to work independently as well as part of a team.
If you are an enthusiastic individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as our Receptionist.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 24 - 25.5 per week

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Portishead BS20 6AQ: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person