Job Description

Hadrian Primary Care Alliance (HPCA) Limited is a collaboration of GP practices in West Northumberland. We deliver the Hadrian Enhanced Access Hubs for patients registered with 12 practices in the area. Our sessions run in the evenings, Monday to Friday, at Corbridge Health Centre and on Saturdays, from our hubs based elsewhere in the area. We are currently looking for an experienced receptionist to provide clerical support at our Corbridge hub on a Wednesday and Thursday evening (6-8pm - 4 hours per week) and 1 Saturday per month (9am-5pm - 7 hours per month) at our hub at Hexham Primary Care Centre.

Main duties will include all clerical work required to support the smooth running of a range of processes across the service. This will involve:

Setting up the EMIS appointment books for Enhanced Access Hubs

Checking and booking patient appointments

Registering patients on the EMIS system where necessary

Checking patients in on arrival

Liaising with GPs and other healthcare professionals as necessary

Communicating with GP practices regarding any related queries, eg inappropriate referrals

Liaising with 111 and NDUC as necessary regarding bookings

Supporting the Operational Manager with evaluation / gathering of patient data

Supporting practices and Hub clinicians with computer problems / booking issues

Dealing with telephone queries signposting patients where necessary following guidance available

Ensuring that equipment required for the service is available

Faxing and photocopying

Any other related administrative duties

The successful candidate will ensure they maintain and uphold the highest standards of patient confidentiality at all times. They will strive to maintain quality, ensuring they work effectively to meet patient and service needs in line with required policies, standards and guidance. The post holder will be required to work autonomously and flexibly, effectively managing their own time, workload and resources.

Job Type: Part-time

Pay: 12.77 per hour

Work Location: In person