Job Description

Rowan Park Care Home is a newly built, modern care service set in the rural town of Radstock. Purpose-built and thoughtfully designed, our home will offer luxury accommodation for up to 50 residents, specialising in Residential, Nursing, Dementia, and Respite care.
We are now looking for a welcoming, organised and confident individual to join us as our Receptionist - the first friendly face residents, visitors and colleagues will see when they arrive at our home. This is a key role in creating a positive first impression and supporting the smooth day-to-day running of our home.
What We Offer

• 13.00 per hour
• 32 hours per week (Tuesday to Friday, 10:00am to 6:00pm)
• Paid breaks, Paid DBS
• Free uniform, Nest Pension scheme
• Free onsite parking
• 5.6 weeks annual leave (based on full-time hours)
• Ongoing training and development

What You Will Do
You will be the first point of contact for everyone entering the home - greeting residents, visitors and staff with warmth, professionalism and efficiency. From managing phone calls and post to maintaining records and supporting the wider team with administration tasks, your organisational skills and approachable nature will help everything run smoothly.
Your role will include:

• Welcoming and assisting all visitors, families, and residents with a friendly, professional approach
• Answering telephone enquiries and directing calls effectively
• Sorting and distributing mail and correspondence
• Updating and maintaining records and resident information
• Supporting the team with filing, photocopying and general administrative duties
• Ensuring confidentiality and accuracy at all times
• Working in line with company policies and procedures

About You

• You are warm, approachable and confident in speaking with a wide range of people
• You are organised and take pride in being proactive and efficient
• Previous experience in a receptionist or administrative role is desirable
• You are IT-literate, comfortable using basic systems and email
• You have a kind, calm manner and understand the importance of creating a welcoming, respectful environment
• You enjoy being part of a team and are always willing to help

About Us
Rowan Park Care Home is part of Care Concern Group, a family-owned, market-leading care provider with over 100 homes across the United Kingdom. We are committed to delivering outstanding care in specialist settings and creating supportive workplaces where our teams can grow and flourish.
Our five core values - Trust, Respect, Passion, Kindness, and Inclusivity - define everything we do. If you share these values and want to be part of something special, we would love to hear from you.