Job Description

Job Title:

Receptionist/admin support

Trust:

Berkshire Healthcare NHS Trust

Location:

25 Erleigh Road, Reading RG1 5LR

Pay rate:

13.13 per hour.

Rota and Hours:

Mondays - Fridays, 8.30 am - 4.30pm.

JOB SUMMARY

The post holder will also provide reception cover on Thursday and Friday as this is part of a job share.The other receptionist covers Monday to Wednesday. The rest of the week the post holder will also provide administrative for the Adult Neurodiversity Service (Autism Assessment and ADHD Teams across East and West Berkshire) as directed by the Business support manager. The post holder will be based at Erleigh Road, Reading and work within the service hours of operation.

RESPONSIBILITIES

Welcome all visitors to the site and announce them to the relevant services

To ensure that reception runs smoothly

To be a central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures

Assist with planning and arranging clinics, meetings, events and logistics (including attendance logs) internal and external to the service

Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and coming out of meetings

Maintain all office systems, both electronically and hard copy across the service, ensuring that services run smoothly through having well planned and organised administrative systems and processes in place

To assist in the efficient and accurate data is recorded on all electronic systems, in particular RiO, Patient Experience Trackers (PETs) and, conforms to necessary policies, processes and protocols

Always maintain tidiness and cleanliness of the office/service area throughout the day

The post holder will cover reception as and when required eg sickness lunch cover or leave cover

Assist in the collection, processing and presentation of data received for management and service information

Organise and maintain room bookings

Maintain effective communication channels across the service, including procedures for answering telephones and taking messages.

Reporting faults with equipment to relevant parties including Berkshire shared services and monitor until issues are resolved.

Keep an up-to-date directory of all staff members working across the service and other useful numbers where necessary

Organise all outgoing mail, ensuring internal mail goes by courier and external mail is franked correctly, ready in time for Royal Mail to collect. Sort all incoming mail into departmental slots and hand out to the relevant staff as they request it

Manage the distribution of service user and staff communications and information across the service as required

To proactively contribute to Trust involvement and engagement strategies for services and staff and promoting opportunities to enhance quality of life

To motivationally reflect on own areas of development and engage in regular support and individual supervision

To contribute towards the development and facilitation, with clinical leads of the service; clinical groups, training sessions and workshops as appropriate

To measure own personal goals and ensure they align to the wider Trust goals and strategic objectives

The post holder must comply with all national, statutory, legislative, professional & local policy

Responsible for, as designated by the admin or team lead, the ordering stationary.

To support and maintain, where required, elements of health, safety and security requirements across the service including reporting job requests to Berkshire shared services.

Undertake any ad hoc duties as required by service lead / managers

You'll ideally have the following skills/experience:

Excellent communication skills- both verbal and written

Microsoft office skills- Outlook, Word, and Excel

Ability to meet deadlines and work under pressure

Previous reception experience

As a member of NHS Professionals, you have fantastic benefits:

*Competitive pay rates- work this week, get paid next week

*Essential support when you need it- 24/7 365 days- call us anytime

*Multi locational- work across neighbouring Trusts

*Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

*Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

*Training and development opportunities- Keep up with the essentials and more

*Build holiday allowance for every shift you work- your work life balance is important to us

*Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Type: Temporary

Pay: 13.13 per hour

Benefits:

Employee discount Referral programme Transport links Work from home
Experience:

Reception : 2 years (required) administration : 2 years (preferred)
Work Location: In person

Reference ID: 83830