Job Description

We are seeking a skilled

Receptionist

to join our team. This is a full-time position and will be based at The Abbey Hotel in Redditch.

As our

Receptionist

, you are responsible for assisting with guests needs to ensure the guests receive efficient and high-quality service. Our ideal candidate is reliable, a strong communicator and possesses good manners. We want a

dedicated

individual who oozes

confidence

and shows genuine

sincerity

for their team and every guest that walks through our doors.

Specifically, you will be responsible for performing the following tasks to the highest standards:

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.

Create and take advantage of sales opportunities in order to maximise hotel revenue.

To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.

Answer telephones promptly and correctly to maximise business and minimise guest frustration.

Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.

Maintain good working relationships with colleagues in the reception area and other departments of the hotel.

Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.

Have a flexible approach to the hours you are required to work and always work as a team.

Benefits

Hotel stay -

We understand the importance of ensuring our team experience a stay in our hotel, therefore we offer each new starter dinner, bed and breakfast for 2 people within your first 3 months of joining.

Health Club, Spa & Golf -

Enjoy free use of our swimming pool and on-site gym, as well as generous discounts for Spa and Golf.

Social perks and incentives -

To recognise and celebrate employees' great work, we host a variety of social events throughout the year, offer additional service-related holiday and reward vouchers.

Pension -

We offer a generous pension contribution scheme.

TRONC

- Monthly service charge distributed to the relevant teams.

Professional development -

We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.

Hotel discounts -

Our employees, and their friends and family, can take advantage of generous discounts at multiple hotels across the group.

Food & Beverage -

We offer our employees 50% off food and beverage across the group as well as free meals on duty.

Employee Assistance Programme -

We have partnered with Hospitality Action to provide 24/7 support to our team if ever needed.

About us

The Abbey Hotel is currently owned by Michels & Taylor, a hotel management company founded by Sir David Michels and Hugh Taylor in 2010.

From extravagant birthday bashes and cosy Christmas lunches to romantic anniversary dinners and corporate events, The Abbey Hotel is the perfect choice for every kind of occasion. With an 18-hole golf course, health club and spa, plus a fantastic selection of event spaces and catering options, we've got everything you and your guests could need to celebrate in style.

If you are interested in joining our team as a

Receptionist, please register your interest and apply today!

Job Type: Permanent

Pay: 12.30 per hour

Expected hours: 37.5 per week

Work Location: In person