Job Description

About us...

The Penventon Park Hotel in Redruth is a far cry from the monotony and blandness of a chain hotel. It has bags of personality and charm! We are a 4hotel in the centre of Cornwall, 50 years in the making. Our staff are some of the friendliest you will ever meet, don't believe us believe our trip advisor reviews. We are hospitality at its finest. We are a place where the genuine care and comfort of our guests is our highest mission where we provide the finest personal service and facilities and fulfil all of their needs and even their unexpressed wishes. The answer here is always yes even before the question has even been expressed, we always aim to go above and beyond.

The Opportunity...

We are looking for a Hotel Receptionist who is presentable with excellent customer service skills who cares for the guests and assists them in having an unforgettable stay.

About you...

Our ideal candidate will have had previous experience in a similar position, have a fine eye for detail, be adaptable and a hands on team player with a warm and friendly personality with an ability to anticipate guest needs. You will need to be dedicated, hard working, polite and a customer focused individual who possesses excellent communication skills, good knowledge of hotel booking systems with strong spoken and written English skills

It is essential that you have a flexible approach to your daily duties, as these will include guest contact, telephone use, confirming bookings, taking payments ensuring all bills are settled and communicating with hotel departments to solve issues for our guests

Responsibilities...

As a receptionist you will have a wide range of responsibilities such as:

Reception duties - greeting and welcoming guests, checking them in, checking out departures, taking payments, complaint handling, taking and managing bookings Operating the switchboard, epos tills, PDQ machine Use email, and Office programmes Observing and adhering to all Health and Safety requirements
The position is 32 hours a week 8 hour shifts from 07:30 - 15:30 and 14:30-22:30. Must be flexible in availability to work across any part of the week, weekends and bank holidays.

Benefits:

Free parking

Use of the leisure and gym facilities

20% discount on food and drink across our hotel and sister group hotels in Cornwall

Discounted spa treatments

Discounted bedroom stays across all hotels for yourself, family and friends

If this position sounds like an ideal fit for you then please send us your CV detailing your relevant experience with a covering letter as to why this role is for you.

Job Types: Part-time, permanent

Work Location: In person

WE DO NOT OFFER LIVE IN ACCOMMODATION

Job Type: Permanent

Pay: From 12.30 per hour

Expected hours: 32 per week

Language:

English (preferred)
Work Location: In person