Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires a proactive individual who can efficiently handle phone calls and maintain an organised office environment.

Responsibilities

Greet and welcome visitors in a warm and professional manner Check in and out guests daily Answer phone calls, directing inquiries to the appropriate personnel Responding to guest enquires either face to face or via telephone and email Handling of reservation enquiries for both spa and the hotel restaurants Provide information about hotel services, facilities, and local attractions Process payments and maintain guest accounts Perform data entry tasks accurately and efficiently Maintain confidentiality of sensitive information Complete any reasonable task as directed by the Reception Manager. Attend any compulsory Health Safety and regular training session.

Skills

Previous experience in guest services or a similar role within the hospitality industry Excellent phone etiquette and communication skills Previous knowledge of Guestline, Rezlynx and Core is an advantage. Strong organizational skills and attention to detail Ability to work independently as well as part of a team
The successful candidate will work various shifts a week, maximum 4 shifts per week . You will be working shifts including weekends and bank holidays. These will be allocated on a Rota basic shifts are 06:45-14:30 and 14:15-22:00.

Join are team to help provide outstanding hospitality experiences for our guests!

Job Type: Part-time

Pay: 10.00-12.21 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person