Job Description

Job Overview

Alton Street Surgery is looking for an enthusiastic individual to join their friendly reception team as a Receptionist.

You will play a crucial role in ensuring the smooth functioning of our busy practice.

To excel in this role, you should possess good computer skills, a team-oriented mind-set, excellent communication skills and the ability to multitask and prioritise tasks in a fast-paced environment.

Main duties of the job

Responsibilities include:

Handling patient enquiries with professionalism and empathy.

Answering telephone calls, advising patients and booking appointments with the appropriate healthcare professional.

Greeting and assisting patients at the reception desk.

Performing day-to-day administrative tasks to support the efficient operation of the practice.

Rotating to answer calls and managing day-to-day administrative tasks.

Overview of your organisation

Alton Street Surgery is well established and has a very good reputation for patient care and accessibility. In 2018 the surgery received a rating of Outstanding from the CQC. The practice provides care to approximately 11,700 patients in Ross-on-Wye and surrounding rural areas.

We have a young and enthusiastic Partnership who are family friendly and who encourage a strong team ethos within the surgery. It is very important to the partners that this is maintained and developed. Learning is important in the organisation, and the partners encourage the development of staff.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 18 per week

Work Location: In person