Job Description

We are looking for a warm, confident and organised Dental Receptionist to join our friendly team in Sandbach.

This is a busy, fast-paced role where no two days are the same. You'll be the first point of contact for our patients and a key part of keeping the practice running smoothly.

About the Role

This job involves much more than answering the phone. Our receptionists support the clinical team, manage patient flow, handle admin, and keep the day on track. We will provide full training, but you must be comfortable learning new systems and working under pressure.

What You'll Do

Greet patients and manage check-ins/outs Answer a high volume of phone calls and emails Book appointments using our Dentally system Prepare paperwork, treatment plans, and day lists Handle questions, concerns, and occasional complaints Communicate clearly with dentists, nurses, and management Keep records accurate and follow practice procedures Work alongside our AI reception software

What We're Looking For

Friendly, approachable, and patient-focused Strong communication and multitasking skills Confident with computers and learning new software Calm under pressure and able to stay organised Team player with a positive attitude
Previous reception or customer service experience is helpful
(No dental background required -- however this would be an advantage)

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Employee discount Free parking On-site parking
Application question(s):

Are you looking for a calmer/lower-pressure job, or do you enjoy a fast-paced environment? Why do you want to work specifically in a dental practice, rather than general reception or retail? Are you prepared for a role where the first few weeks may feel confusing or challenging? Are you comfortable learning detailed information quickly? Can you give an example?
Work Location: In person