Job Description

Job Ref:

CAL1322

Branch:

Caledonian Island Hotel

Location:

Caledonian Island Hotel, Sandown

Salary/Benefits:

Competitive Hourly Rate

Contract type:

Permanent

Hours:

Part Time

Hours per week:

12-30

Posted date:

29/12/2025

Closing date:

25/01/2026

Front Office Assistant/ Receptionist

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

Be responsible with day's business, including arrivals, departures, special request Check in/out guests Answering all calls Communicate hotel services to guests Positively contribute to the smooth running of the front office department during your shift Handle all guest enquiries and concerns in a professional manner Maximise revenue through upselling and room sales

About you

Have excellent customer service skills. Demonstrate a can-do attitude. Demonstrate self-motivation and ability to work in a fast-paced work environment. Have excellent communication skills with a collaborative approach to colleagues and customers. Ability to work in a team. Ability to work a flexible shift pattern.

Benefits

Significant employee discounts on companies own holiday products. Company pension Possible Live-in accommodation Free staff parking - hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.



At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.



We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.



Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.



The Caledonian Island Hotel is a welcoming seaside retreat with stunning views of Sandown Bay. Located just a short walk from the beach and town centre, the hotel is easily accessible by public transport, with regular bus services. Working here means enjoying a beautiful coastal setting while still having convenient links to the mainland through ferry services.