Secrets Club is one of London's premier nightlife venues, offering an exclusive and luxurious experience in the heart of West London. We're looking for a confident, reliable, and customer-focused
Receptionist
to join our front-of-house team and be the first point of contact for our valued guests.
Key Responsibilities:
Greet and check in customers in a professional and welcoming manner
Manage bookings, guest lists, and walk-ins using our booking system
Handle cash and card payments accurately
Maintain the reception area's appearance and security protocols
Communicate effectively with management, floor staff, and security
Provide information on club services, events, and promotions
Requirements:
Previous front-of-house or customer service experience preferred
Excellent communication and interpersonal skills
Well-presented, organised, and punctual
Comfortable working in a nightlife/luxury environment
Available to work late nights (typically 9 PM to 4 AM), including Saturdays
Benefits:
Friendly, supportive team
Tips and performance bonuses
Staff discounts and incentives
Potential for growth within the company
Job Type: Full-time