Job Description

Due to continued growth within the practice, we are looking to recruit an experienced Receptionist to join our friendly and professional team.

The ideal candidate will be organised, confident in a busy front-desk environment, an excellent communicator, and able to think on their feet and make good decisions under pressure. As the first point of contact for patients, you will help deliver an exceptional patient experience from the moment they enter the practice to the completion of treatment.

Key Responsibilities

Greet patients in a warm, professional and friendly manner. Ensure the smooth and efficient running of the front desk. Book, reschedule and manage patient appointments. Answer telephone calls and respond to emails promptly and professionally. Liaise with dentists and dental nurses regarding patient queries or concerns. Record all patient communication accurately in clinical notes. Track incoming and outgoing lab work to ensure it is ready ahead of appointments. Complete daily banking and cashing-up procedures. Support the dental team to ensure all reception duties and daily checklists are completed on time.

What We're Looking For

Previous experience as a Dental or Medical Receptionist is desirable Excellent customer service skills and a professional telephone manner. Strong organisational and time-management skills. Confident using computers and practice management software (training can be provided). Ability to work well under pressure and handle sensitive situations calmly and professionally. A team player with a positive attitude and a patient-focused approach. Reliable, punctual and able to maintain confidentiality at all times.

What We Offer

Competitive salary (based on experience). Supportive and friendly team environment. Training and development opportunities. Modern practice with a focus on patient care and staff wellbeing. Free parking (if applicable).
Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company pension Employee discount Employee mentoring programme Free parking On-site parking Referral programme Transport links
Ability to commute/relocate:

Selkirk: reliably commute or plan to relocate before starting work (required)
Work Location: In person