Job Description

We're looking for a friendly and motived Receptionist for our Dermatology clinic in Borough Green. 8am - 5pm Monday, Tuesday and Thursday, with some Saturdays required.

JOB PURPOSE

To provide an efficient reception service to patients of Kent Integrated Dermatology Service, and to support clinicians and nurses during clinic whilst maintaining the professional standards of the service.

ABOUT THE SERVICE

Sussex Community Dermatology Service (SCDS) and Kent Integrated Dermatology Services (KIDS) is a busy community dermatology service stretching across Sussex, Surrey and Kent. The clinical team consists of Consultant Dermatologists, GPwSIs as well as registered trained Nurses and Health Care Assistants. We also have a dedicated and experienced team of Administrators, Managers and Business Support roles. The service aims to 'see and treat' patients during their initial appointment, to avoid the patient having numerous follow-up appointments. The clinical services available to the patients within our service include day surgery, minor operations, patch testing, photodynamic therapy, and phototherapy. We focus on the needs and preferences of our patients, ensuring their wellbeing is at the heart of our decisions.

KEY DUTIES AND RESPONSIBILITIES

Act as first point of contact in a busy clinic Ensure patients and visitors are received in a friendly and professional manner Document patient details on admission in an accurate and timely manner Be on the reception desk to answer verbal queries Be accountable for own development and attend relevant training days/courses Cover all other clerical requests as directed by management Schedule appointments when needed, ensuring that patients are fully informed of the particulars and that all appropriate and relevant information has been given to the patient prior to their visit including confirmation of their appointment. Update daily the patient's pathway activity for relevant sites. Distribute the Company survey to patients seen daily. Meet and greet patients in a friendly and courteous manner as they enter the clinic Be responsible for the smooth running of reception on a daily basis Provide administrative support whilst clinics are running Efficiently manage the patient flow and appointment enquiries Keep the reception area clean and tidy and maintain a welcoming atmosphere

KEY SKILLS, KNOWLEDGE AND EXPERIENCE

Previous customer facing, administrative or secretarial experience (preferably within a healthcare environment) Ability to organise own workload, prioritise and multitask effectively Computer literate with good working knowledge of Microsoft Word and Outlook Excellent oral, written and interpersonal skills Able to communicate well and deal sensitively with patients and their families Enjoy working as part of a team Good time keeper and prepared to be flexible when needed

Confidentiality / Data Protection

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with Sussex Community Dermatology Service policy and procedures. All staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act 1974 and subsequently published regulations, to ensure that the SCDS's health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with the needs of The Organisation. It will therefore be subject to periodic review.

Job Type: Part-time

Pay: 12.35 per hour

Work Location: In person