Job Description

Job Title

Receptionist

Responsible to

Front of House Manager/ General Manager

Date

May 2024

Hours

35 hrs per week, 7 hr shifts, 5 days over 7 which will include evenings and weekends

JOB PURPOSE

To provide the highest possible standard of reception services to all customers. To respond to enquiries, provide efficient billing and check in/out services. To encourage sales and provide a focal point for the collection and flow of information at Wortley Hall.

PRINCIPAL RESPONSIBILITIES

To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met. To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported. To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected. To deal with all customer enquiries in an effective and efficient manner To fulfil administrative duties and to provide clerical support as required To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager To be pro-active in chasing up conference bookings and ensure that all welcome packs are ready for the conference's arrival. To ensure that the till balances and that all appropriate invoices and statements are filed in the absence of the Accounts Clerk. To work effectively as part of the Wortley Hall team to ensure the highest level of customer satisfaction. To continually develop yourself and others in your role at Wortley Hall and seeking wherever possible to improve service to customers
Job Types: Full-time, Permanent

Pay: 12.85 per hour

Benefits:

Additional leave Bereavement leave Company events Company pension Discounted or free food Employee discount On-site parking Private medical insurance Profit sharing Sick pay
Experience:

Reception: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person