Job Description

INTRODUCTION

Our highly talented team at Jonathan Clark Physiotherapy simply love helping people. It's why we exist. To date we have helped over 21,000 people, and we are on a lifelong mission to help 1 million.

Our Receptionists work in close collaboration with our Physiotherapists, supporting them in achieving outstanding treatment outcomes for our clients, whilst delivering excellent customer service along the way.

This in turn allows our clients to quickly, safely, and happily return to living the pain free lifestyles they love.

JOB OPPORTUNITY

Job Title:

Receptionist

Job Type:

Full Time, Contracted, Permanent

Start Date:

ASAP

Contracted Hours:

37.5 hours per week

Salary:

23,809.50 per annum

Working Schedule:

Monday - 7.30am-5.30pm (9.5)

Tuesday - 7.30am-5.30pm (9.5)

Friday - 7.30am-5.30pm (9.5)

Saturday - 7.30am-5.00pm (9)

We are looking for a candidate that also has the flexibility to do overtime on occasion in order to cover annual leave and sickness.

Job Overview:

This is a very busy, challenging, and varied role.

Working in collaboration with our Physiotherapists, the successful candidate will be required to perform a wide range of tasks. These include, but are not limited to: -

Call handling - Managing client enquiries. Booking in clients. Managing client cancellations. Communicating with insurance companies. Providing appointment advice to clients. Managing email correspondence - From clients, Physiotherapists, and insurance companies. Building rapport with clients - Both over the phone, and in person. Greeting clients - Providing a warm and memorable first and ongoing impression. Helping clients to feel at ease. Helping clients with their queries - Over the phone, via email, via our online booking page, and in person. Data entry - Practice Management Software. Excel spreadsheets. Microsoft Office. Sorting mail Signing for & unpacking deliveries Managing online bookings Taking payments - Via card, phone, or our virtual terminal. Corresponding with other departments - Management, therapists, accounts, and marketing

Benefits:

WPA Cash Plan Policy after 6 months of employment Annual Salary Review 28 Days Annual Leave pro rata + 3 Days of Wellbeing Leave pro rata Staff Wellbeing Pass giving you 12 free appointments per year, which can be redeemed on any of our services 6 x Private Counselling & Psychotherapy Appointments per year, if ever you are in need of help x 4 Breathwork Coaching Appointments Pension Scheme - 8% with a 3% employer contribution Quarterly Team Do's Performance related salary review at 12 months, and every year thereafter

We Are Looking For Someone Who:

Is motivated, enthusiastic, and passionate about delivering excellent customer service Loves to help people Resonates with our Core Values of Integrity, Compassion, Health & Wellbeing Is highly efficient and organised Has excellent communication and interpersonal skills Is highly computer literate and has experience using different programs and software Is able to learn quickly and use their initiative Is good at problem solving Is adaptable to changes with processes Is methodical with an attention to detail Has excellent time keeping skills Prides themselves on being a team player, building strong relationships with clients and colleagues Has at least 2 years of administration, receptionist, or similar experience Ideally has experience in a medical environment

Location:

19 Oxford Street, Southampton SO14 3DJ

Parking:

We recommend parking in College Street Car Park (a 90 second walk) which is 9 for the day, or West Quay Car Park (a 13 minute walk) is 6 for the day.

Website:

www.jonathanclarkphysiotherapy.com

To Apply:

If you're interested in being considered for this role, please apply through Indeed, attaching your CV, along with a covering letter.

Job Types: Full-time, Permanent

Pay: From 23,809.50 per year

Benefits:

Company pension Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme
Work Location: In person