Job Description

Location:

Harvey Group Practice - Central St Albans & Jersey Farm Branch

Hours:

Full-Time or Part-Time (flexibility required between the hours of 8am-6.30pm and for any sickness or holiday cover)

Salary:

12.21 per hour

Benefits:

Automatic enrolment into the NHS Pension Scheme 4 weeks annual leave Free on-site parking (subject to availability)

About the Role

Harvey Group Practice is seeking a friendly, reliable, and customer-focused Medical Receptionist to join our dynamic and supportive reception team. This role plays a vital part in helping us deliver high-quality care to our patients. The ideal candidate will have experience in a fast-paced, customer-facing role. Previous experience in a healthcare setting is desirable but not essential as full training will be provided.

About Us

We are a busy, large, and well-established training practice with approximately 14,500 patients. Our team includes 5 GP Partners, 8 Salaried GPs, and a wide multidisciplinary team including pharmacists, physiotherapists, and social prescribers.
We operate from two sites - central St Albans and Jersey Farm - and use EMIS Web as our clinical system.

You will be part of a friendly, approachable, and committed team dedicated to providing excellent patient care.

Key Responsibilities

Provide an efficient and welcoming reception service to patients and visitors. Manage general enquiries and appointment bookings through our triage system. Action prescription and administrative requests received via email from patients and pharmacies. Accurately enter and update patient information on the clinical system. Provide flexible cover for colleagues during sickness and holidays Stay calm and professional under pressure, while working as part of a busy team. Answer and make telephone calls.

Induction & Training

All new staff will complete a structured induction programme led by our Reception Manager.

Essential Skills & Experience

Previous experience in a patient-facing or customer service role Excellent communication skills (both verbal and written) Strong attention to detail Proven reliability and good attendance record Ability to remain calm under pressure and work well as part of a team

Desirable

Experience working in a GP surgery or healthcare setting Familiarity with EMIS Web clinical software

Additional Requirements

Successful applicants will require a Disclosure and Barring Service (DBS) check Employment references will be requested

How to Apply

Please send your

CV

and a

covering letter

by email to apply.

hgp.pm.hgp@nhs.net

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Experience:

GP surgery: 1 year (preferred)
Work Location: In person