Job Description

We're Amplify

Voted the

Happiest Place to Work in Hospitality (2025)

-- and we're just getting started.
At Amplify Guest Services, we believe joy is the most powerful first impression. Whether it's at the front desk or behind the scenes, we create moments that make people feel truly seen, supported, and valued.
If you're all about service, energy, and people -- we want you on our team.

What's the Role?

We're looking for a

Receptionist

to be the heartbeat of our front-of-house and room bookings team.
You'll manage guest arrivals, room bookings, and day-to-day operations with a calm, confident presence.

40 hours, Monday to Friday, between 7:45am to 6:30pm on rotation

Your day-to-day will include:

Welcoming every guest with warmth, confidence, and that signature Amplify energy Managing meeting room bookings and coordinating last-minute changes with ease Handling inboxes, phone calls, and guest queries quickly and professionally Creating a calm, well-organised reception environment where people feel taken care of The go-to person who always knows where things are -- and how to make them work smoothly Supporting events, experiences, and shared space logistics alongside internal teams Spotting opportunities to improve the guest journey -- and making it happen Anticipating needs before they're spoken -- and handling hiccups like they never happened Representing Amplify's values through every interaction -- in person, online, and over the phone

You'll Thrive Here If You:

Ask questions, stay curious, and always look for ways to improve how things are done Spot the little things that elevate the guest experience from good to unforgettable Take ownership when things go off-script -- and handle them with calm and care Love making people feel welcome, valued, and seen Use tools like Microsoft Office or booking systems with ease Value both people and process -- and know how to keep both running smoothly Enjoy working with a diverse range of people and personalities Bring positive energy to every interaction, even on busy days

Perks That Matter:

Private medical

- feel your best, inside and out

YuLife rewards

- perks for wellbeing, from day one

Pension + life cover

- peace of mind for the future

Referral perks

- great people bring great people

Grow as you go

- we support learning on the job, with room to develop your strengths

People-first culture

- be yourself, belong, thrive

Monthly uniform allowance

- just wear black, your own style.
Job Type: Full-time

Pay: 31,145.00 per year

Work Location: In person