Job Description

Pets and people at the heart of what we do.

About the Role:

We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.


As part of our busy hospital reception team, you'll be responsible for welcoming clients, handling telephone enquiries, promoting client contributions, and managing essential PDSA documentation.


This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.


The role involves a flexible shift pattern, with hours spread Monday to Friday between 8am and 6pm (5 hours per day), plus one Saturday morning in six on a rotating schedule. This is a fixed term contract for 6 months.

About You:

Our pet hospitals operate at a fast pace, so we're looking for candidates who are well-organised, possess strong communication skills, and have a professional telephone manner. You should be confident using computers and capable of managing multiple tasks simultaneously.


The closing date for this vacancy may be brought forward should we receive sufficient candidates.

About PDSA:

As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.


We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.


PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.