Job Description

Job Title:

Receptionist

Reporting to:

Duty Manager and Company Director

Job overview:

The Front of House is the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience and impression of our business. You will be presentable, adaptable and have exceptional interpersonal and communication skills. More than just this, guest-focused, and genuinely enjoys the chance to make people smile! The ability to work under pressure and excellent friendly customer skills are key.

Job Duties/Responsibilities (but not limited to):

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Answering incoming phone calls/emails

To ensure the cleanliness and tidiness of reception area

To ensure the company's booking system is correctly utilised, to maintain efficient use of the course and any data capture if required

Checking in customers using company's online booking system

To ensure golfers have paid the appropriate fees for the golf course and driving range

Keep up to date with current promotions and pricing, to provide information to customers, on request Conduct regular security checks , throughout the day and report any security issues to line manager
Always adhere to all company policies and procedures and licensing laws

Carry out instructions given by the management team and head office

Job Requirements/Skills:

The ability to work a flexible schedule including days, evenings, and weekend shifts is essential.

Proven work experience as a Receptionist, Front Office Representative or similar role

Professional attitude and appearance

Excellent organizational skills

Customer service attitude

Excellent verbal and written communication skills

Job Type: Part-time

Pay: 7.55-12.21 per hour

Schedule:

Monday to Friday Weekend availability
Work Location: In person