Job Description

Job Overview

If you're passionate about care, innovation and excellence, then HMT could be the perfect place for the next step in your career. We have an exciting opportunity to our join our Ward team at Sancta Maria Hospital, Swansea. You will work as a key contact for all of our patients, Consultant users and colleagues, relating to inpatient and surgical admission, ensuring an excellent level of customer service at all times.

You will ensure a warm, courteous welcome to all; creating a professional service to patients, visitors and colleagues, ensuring efficient and effective running of outpatient department clinics and patient admission.

At HMT, we take pride in delivering exceptional healthcare through our two private hospitals: St Hugh's Hospital in Grimsby and Sancta Maria Hospital in Swansea. Both hospitals are dedicated to providing expert, patient-centred care in a welcoming and compassionate environment.

Sancta Maria Hospital offers treatment across all major medical specialties and care at every step of the process, from initial consultations, assessments and diagnostic tests to treatment, rehabilitations and post-operative care.

HMT Sancta Maria, along with their sister hospital HMT ST Hughs in Grimsby, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT St Hugh's is a non-profit organisation using their surpluses to fund medical research, educational grants and dementia charities

Whether you're working in one of our care homes, hospitals, or as part of our Shared Support Services team, you'll find an environment that values teamwork and personal growth.

You'll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed.

Our benefits include:

Competitive pay Private Medical Insurance Employer pension contribution Wellbeing support Long service awards Cycle to work scheme Recruitment referral scheme Continuous learning Career progression Flexible working options 27 Days Annual Leave (Plus Bank holidays) Enhanced Maternity Pay

Who we are

At the Healthcare Management Trust, we are obsessed with achieving our Vision, "to be the most innovative and best quality provider of niche health and social care services." Our Purpose is, "to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.

We aim to provide services which value collaboration and place our residents, patients and people at the heart of all we do. We will always do the right thing for our residents, patients and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better.

We are passionate about what we do and so are our people. Bringing their most authentic selves to work and seeking joy and fun in what we do. We will deliver care and clinical interactions compassionately and tailor them to individual needs." We achieve this by living our business Values each and every day:

We are caring We are enterprising We are resourceful We are authentic We are accountable

To provide a concierge service to patients, visitors, and colleagues, ensuring that everyone is greeted professionally.

All persons should be dealt with in a confident, intuitive, manner, with a courteous, respectful, helpful and positive attitude.

Provide high quality, accurate, communication with patients

Liaise with patients to answer queries in a courteous, professional and efficient manner.

Accompanying patients to a seat and offering refreshments from the refreshments counter in the waiting area, providing table service to the patients.

Maintaining a good working knowledge of hospital services to ensure enquiries are dealt with efficiently.

Assisting patients in completing the required paperwork; making certain that all forms are completed in full and copies are provided to the administrative team

Dealing with telephone enquiries from patients, visitors, consultants and staff

Ensuring that the patient administration system (compucare) is updated accordingly and helping the patient navigate to the correct department

Taking payments, and when required, ensuring the patient is provided with accurate invoices.

Undertaking administrative tasks, as required, to a high standard, in line with local policies and procedures.

Update Electronic Patient Records and keep accurate records of room usage.

Sorting and distributing incoming mail and handling outgoing mail

Booking appointments in line with HMT policies and procedures

Person Specification

Essential

Experience working in a customer services and administrative role

Excellent interpersonal skills

Willing to undertake self-development activities to improve performance and effectiveness Has up-to-date knowledge or demonstrable computer literacy in order to use the following systems:

1. Electronic Patient Records

2. Management of Medical records

Minimum of GCSE English and Mathematics

Able to prioritize workload

Effective time management skills

Ability to use initiative and make decisions under guidance from line manager

Effective interpersonal skills

Desirable

Already obtained or working toward BTEC/NVQ level in Administration

Job Type: Part-time

Pay: 12.25 per hour

Expected hours: 30 per week

Benefits:

Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Customer service: 1 year (required) Administrative: 1 year (required) Clinical Environment: 1 year (preferred)
Work Location: In person