Job Description

Ty'r Felin Surgery are looking for a receptionist with administration responsibilities to work in a very busy GP surgery based in Gorseinon.

The job purpose is to provide an efficient, friendly and confidential reception and administration service to doctors, staff and patients of Ty'r Felin surgery.

We are looking for someone who could work between 20 and 37.5 hours per week. These hours would be worked between 7.45am and 18.30pm on a rota basis 5 days a week. This position would be subject to a 6 month probationary period for which the full time rate of pay would be 23874.97, this would be on a pro rata basis for hours less than full time.

This job involves the following:

Dealing with patients and relatives, over the telephone and face to face, in a courteous and professional manner.

Arranging appointments for patients using the electronic booking system.

Processing repeat prescription requests within the required 48 hours.

Administration of medical reports and patient-related correspondence.

Dealing with routine queries from patients, and directing patients to other appropriate sources of information and assistance.

To scan and file hard copy documentation related to patient notes correctly and promptly.

To help ensure that the reception area is clean, tidy and well-maintained.

Ensuring that confidentiality is observed at all times.

Other reception/admin duties, within reason, requested of them by the Management team, Partners or nurse.

You will be expected to provide cover for other Reception / Admin staff during times of sickness or annual leave.

The ideal candidate would have a minimum of 5 GCSE's at grade C or above. Experience in a GP Surgery would be desirable but not essential.

The surgery has 8 partners and 3 salaried GPs and has 11,800 patients in the Gorseinon and the surrounding areas.

Closing date 01/12/2025

Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person