Job Description

Job Title: Receptionist

Location:

Swansea office

Reports to:

Practice Manager / Office Manager

Hours:

Full-time, Monday to Friday, 8:30am - 5:00pm

Job Summary

We are seeking a professional, well-presented receptionist to join our accountancy firm. The successful candidate will be the first point of contact for clients and visitors, providing a high standard of customer service while supporting the smooth running of the office in a professional environment.

Key Responsibilities

Welcoming clients and visitors in a courteous and professional manner Managing incoming calls, emails, and correspondence efficiently Scheduling appointments and maintaining meeting room bookings Handling incoming and outgoing post and deliveries Maintaining reception and client waiting areas to a high professional standard Assisting with basic administrative tasks such as filing, scanning, and data entry Supporting team members with ad hoc administrative duties as required Maintaining confidentiality of client and firm information at all times

Skills and Experience

Preferably previous experience in a receptionist or front-of-house role within a professional environment Well-presented, professional appearance and manner Excellent verbal and written communication skills Strong IT literacy, including proficiency in Microsoft Office (Word, Outlook, Excel) Confident handling of telephone systems and email correspondence

Personal Attributes

Friendly, approachable, and professional Reliable and punctual Discreet with a strong understanding of professional confidentiality Proactive and willing to support the wider team

Salary & Benefits

Competitive salary (dependent on experience) 28 days' holiday per annum, including bank holidays Full-time position: Monday to Friday, 8:30am - 5:00pm
Job Type: Full-time

Pay: From 24,420.00 per year

Benefits:

Additional leave Company pension
Work Location: In person