Job Description

The Cary Arms & Spa is an award winning five star Inn with rooms. We are looking for a part time receptionist to join our team.

Summary

As a Receptionist, you will serve as the first point of contact for our guests. Ensuring a welcoming atmosphere for all who enter the Inn. You will be expected to answer phones, talk to guests in person, arrange activities, book spa treatments and work well with other departments to ensure we are always exceeding guest expectations. Join us to be an essential part of our team, contributing to our commitment to excellent customer service.

Hours

Out of season, hours will generally be 16 per week, rising to 24 roughly April to the end of September. Extra shifts will be required where covering of sickness or holidays is necessary. Shifts are between 8am and 9pm two to three days a week depending on the time of year.

Qualifications

Strong computer skills, including proficiency in Microsoft Office Previous administrative experience and clerical knowledge Excellent phone etiquette and communication abilities Organizational skills with attention to detail Familiarity with Reslynx (not essential as training can be given) Organized and can work in a fast paced environment Will be working alone on reception so self-motivation necessary An element of sales is involved, with upsells and encouraging bookings to meet budgeted targets

Full

To assist with managing all aspects of the reception team to the required standard, maximising revenues and profits. Ensuring that all the guests have the best possible journey on the check in and out process.

To ensure that guests are greeted, checked in and allocated rooms promptly and courteously. To ensure that reception is always adequately manned. To ensure that check-in procedures are adhered to and that the correct address and details are obtained from each guest. To ensure that all charges are correctly entered on the guest's bill and that this is always up to date. To ensure that luggage is delivered to and collected from rooms speedily To ensure that enquiries, messages & external bookings are dealt with courteously and efficiently. To ensure that incoming and outgoing telephone calls are handled promptly and courteously. To ensure that a thorough handover takes place between shifts and any guest information is handed over. To assist with training members of the reception team and ensuring all procedures are followed correctly. To assist in the smooth operation of the department. To cover various daily manual and admin tasks. To develop rapport with clients. Always ensure your communication is effective, friendly and informative. Ensure you are always presentable and following the company uniform guidelines. Lead the daily briefing meeting ensuring all departments are in attendance and are aware of what is happening that day, have prepared the relevant information in advance. To undertake other duties where required by your Line Supervisor/Manager to ensure the smooth running of the Hotel.
Job Type: Part-time

Pay: 13.50 per hour

Benefits:

Discounted or free food Employee discount
Ability to commute/relocate:

Torquay TQ1 3LX: reliably commute or plan to relocate before starting work (required)
Work Location: In person